Make your mark at Comcast a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)Job SummaryResponsible for investigating, processing and responding to criminal court orders and subpoenas for subscriber information, including but not limited to internet, phone, home security, wireless and mobile. Performs an interpretive analysis on a case by case basis of company policies and procedures to identify subscribers in response to lawful orders. Utilizes proprietary tool sets and business records to formulate an independent decision on the identification of a subscriber. Ensures that evidence collected or disseminated meets all company policies, legal and regulatory compliance criteria under Federal, State and local regulations. Processes law enforcement agency emergency requests in support of the Communications Assistance for Law Enforcement Act (CALEA). Works independently with limited supervision and general instructions for assigned tasks.Job DescriptionCore Responsibilities
Perform independent analysis and draft response to criminal court orders, subpoenas, search warrants and preservation requests on a case-by-case base for company and customer records and submit for approval and release. Company and customer records include, but are not limited to, internet, phone, home security, wireless and mobile.
Ensure requests are answered prior to both internal and court mandated compliance dates and update internal ticketing systems appropriately.
Coordinate with third party providers and internal agencies to obtain formal evidence in response to lawful orders; research content of evidence upon receipt and confirm that the evidence correlates with subscriber identification.
Interpret said evidence against lawful order and determine whether appropriate to release to requesting agency under the correct lawful order and applicable statutes.
Interact with all levels of federal, state and local law enforcement agencies relating to legal compliance matters.
Respond to law enforcement requests in matters of emergency or exigent circumstance by coordinating with requesting officials. Ensure proper documentation is received in each situation and within compliance with CALEA.
Perform testing of new or updated applications prior to deployment within the department. This will include providing constructive feedback to be used to improve performance and / or processes and to develop methods and procedures.
Maintain individual tickets and manage overall system work queue.
Apply corporate policies, pertinent regulatory acts including the Electronic Communications Privacy Act, the Cable Communications Policy Act of 1984, Communications Assistance for Law Enforcement Act and various other legal opinions pertaining to telecommunication services, cable services, broadband internet services and communications fraud and privacy matters.
Build and maintain positive relationships with law enforcement agencies and internal clients across all regions in the technical, customer service and security organizations.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.EducationBachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Relevant Work Experience2-5 YearsSalary:National Pay Range: $29.34 USD-$68.77 USDComcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.