Reference #: R0063028
Overnight Front Office Agent
Located in the nations first skyscraper, Loews Philadelphia Hotel combines living history with warm sophistication. The citys expanding skyline, vibrant arts scene and diverse atmosphere have transformed our neighborhood into a cultural destination. Welcome to Where History Meets Modern Day.Job Specific
Assists arriving and departing guests in a highly professional manner and with utmost courtesy
Handles all luggage, baggage, packages, etc. carefully and safely
Rooms arriving guests and assists guests who are checking per Hotel standards
Ensures that all luggage and bags are in a safe, secure area while awaiting transfer
Completely familiar with all room types, room amenities and Hotel facilities, provides such information to Hotel guests
Completely familiar with Hotel emergency procedures and provides necessary information to Hotel guests
Handles guest inquiries professionally and with the utmost courtesy and accuracy
Answers telephone in accordance with Loews Hotels Star Service standards
Becomes familiar with guests names and acknowledges guests by name
Provides guests with Hotel and surrounding area information and travel directions
Promotes Hotel facilities, Food and Beverage outlets, and recreation programs
Transports guests to/from recreation areas in a safe and timely manner
Makes use of Handheld computer for check in purposes
Handles master keys with care and follows proper sign-in/out procedures following key control and security procedures
Maintains condition of Hotel lobby, picking up any trash or debris, contacting Housekeeping for major cleaning tasks
Maintains a good working relationship with all Hotel departments, with special emphasis on Front Desk, Valet Parking, Concierge and Housekeeping
Stands at post when not on a Front or Last
Is alert to guest who appears to be intoxicated and intends to drive a vehicle notifies Security
Reads and initials all entries in Front Desk Log Book and all information on Front Desk Bulletin Board
Reads Group Profiles and Banquet Event information on a daily basis
Maintains the cleanliness and excellent condition of equipment and work area
Other duties as assignedGeneral
Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Is polite, friendly, and helpful to guests, management and fellow employees
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Attends appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Complies with hotel standards, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standardsLoews Hotels & Co is an Equal Opportunity Employer committed to a diverse and inclusive work culture. All qualified applicants will receive consideration for employment without regard to race, religion, gender, national origin, protected veteran status or any other basis protected under federal, state, or local law.