IT Support Engineer

SummaryThe IT Support Engineer is responsible for proper, high quality and timely execution of their job obligations.ResponsibilitiesFirst/Second line IT support for company internal users and contractors.Installing, configuring and troubleshooting user laptops, workstations, printers, mobile devices and other office IT equipmentConfiguring, administering and updating Windows, MAC, Linux operating systems on user devices.Managing user device environment using user device management tools.Creating and managing user accounts in Okta, AD, Azure AD, o365 and other systems.Physical network related tasks (patching, device installation, ports assignment).Server and network equipment installation and maintenance, cable patching in data centers and server rooms.Keeping inventory of IT purchases and assets - creating/updating inventory records, assigning equipment to users, auditing inventory, performing decommissioning.Working closely with the facility and security teams to resolve security issues.Constant development and improvements of local IT infrastructure.Performing other duties, as asked by the manager, which are related to this position.Replacing colleagues or direct manager during their vacations, sick leaves and other absences. Replacement takes place during working time, and it is not considered as additional work.Installation and configuration as per solution designs and architecture and following system change requests for office and DC IT infrastructure and computer hardware.Accounts management.Providing IT assets management according to internal procedures.Providing service/system operations and regular/ad-hoc maintenance to ensure fulfilment of service availability and security requirements.Providing accurate service/system metrics data and reporting on service/system availability, capacity and security.Timely issues resolution, escalation to third party suppliers and problem analysis and resolution.Provisioning system updates and deployments according to respective internal procedures.User request fulfilment according to established SLAs.