Description Position Overview:As an Incident Manager, you will be an integral part of our Production Support team, responsible for efficiently managing incidents according to established SLA guidelines. You will collaborate closely with various operations teams to swiftly address and resolve incidents, ensuring minimal disruption to our services.Key Responsibilities:
Identify, triage, and resolve incidents within SLA guidelines.
Document root-cause analysis for high severity incidents and deliver reports to respective Product owners.
Interface with operations teams to expedite incident resolutions.
Work in a 24/7 operations environment, including weekends and holidays on an on-call basis.
Requirements
Qualifications:
Bachelor’s degree in Computer Science, Engineering, Business, or related field, or equivalent work experience.
Minimum of 3 years of experience in the tech industry or relevant work experience in Customer Service, Incident, and Problem Management functions.
Skills and Attributes:
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to thrive in a fast-paced and dynamic environment.
Proven track record of meeting SLAs and delivering high-quality results.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .