Reference #: 1008779
SHIFT:Day (United States of America)Seeking Breakthrough MakersChildren's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.CHOP's Commitment to Diversity, Equity, and InclusionCHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.A Brief Overview
The mission of the Food Pharmacy is to increase food access for food insecure families while providing support to identify and address broader social determinants of health. Through this program, eligible families will receive a fresh food box subscription along with support from a Resource Navigator to connect them to community programs to address broader social needs. The Food Pharmacy Resource Navigator will enroll families into the program, help families navigate internal and external resources, follow up on referrals and recommendations, and coordinate patient outreach and program operations. The Food Pharmacy Resource Navigator reports to the Food Pharmacies Manager and is a hybrid position.What you will do
Follow up with eligible patients for program enrollment, data collection, and the provision of resources
Act as the point of contact for enrolled participants to troubleshoot issues and provide emergency resources, with the assistance of the Food Pharmacy Manager
Prepare reports and communicate with leadership regarding program operations and advocacy
Work with families to develop a mutually agreed upon action plan to follow through on referrals and recommendations
Act as the on-site Food Pharmacy contact for your assigned Food Pharmacy
Act as the resource navigator for existing and new pharmacies
Work with internal and external partners to coordinate food deliveries
Liaise with internal partners to identify appropriate programs for patient referrals.
Develop and maintain external partnerships appropriate for patient referrals.
Maintain accurate and timely documentation of patient encounters in EPIC and other tracking systems.
Utilize tracking systems to ensure patient outreach efforts are consistent with program guidelines.
Responsible for stocking pantries at assigned pharmacyEducation Qualifications
Bachelor's Degree Social Work RequiredExperience Qualifications
At least two (2) years experience in the health services field Required
At least two (2) years of experience in health services, peer navigator role, or community setting providing similar support services Preferred
Previous counseling experience Preferred
Previous experience in a pediatrics setting PreferredSkills and Abilities
Basic knowledge of HIPAA regulations
Basic knowledge of medical terminology
Familiarity with electronic medical records systems (EPIC) (Preferred proficiency)
Basic proficiency with office software (Microsoft Office) including word processing and spreadsheet software (Word, Excel) (Required proficiency)
Strong verbal and written communications skills (Required proficiency)
Strong customer service skills (Required proficiency)
Strong interpersonal skills (Required proficiency)
Ability to maintain confidentiality and professionalism (Required proficiency)
Ability to work independently with mi imal supervision (Required proficiency)
Ability to convey complex or technical information in an easy-to-understand manner (Preferred proficiency)
Ability to collaborate with stakeholders at all levels (Required proficiency)
Ability to be flexible and adaptable to change (Required proficiency)
Ability to drive/travel to multiple facilities/locations as needed (Required proficiency)To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine.Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.|Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.