DONATION UTILITY ASSOCIATE PART TIMEJob DetailsJob LocationWhitman Plaza Store - Philadelphia, PA Position TypeFull-Time/Part-Time Education LevelNone Salary Range$15.75 - $15.75 Hourly Travel PercentageNone Job ShiftAny Job CategoryRetail DescriptionThe Donation-UtilityAssociate receives all donations in an expedient manner and places items in the appropriate place in the production room or sales floor. The Donation-Utility Associate operates company-owned equipment and delivers customer service with respect, dignity, and builds loyalty to the Goodwill brand. The position is a member of the Retail Team. SPECIFIC DUTIES
Follow all Goodwill policies and safety procedures. Must possess professional etiquette.
Accepts all donations from customers and provides a positive customer experience using the following steps:
Must be at donor’s vehicle within 30 seconds of arrival.
Smile and make eye contact with every donor.
Wear Personal Protective Equipment and follow dress code at all times.
Keep the donations area clean and organized.
Greet every donor and acknowledge those waiting.
Always go “above-and-beyond” for our donors.
Offer every donor a receipt at the beginning of each donation.
Assist with every donation.
Treat every donation with respect.
Thank every donor for supporting our free job training and education initiatives.
Performs duties as Barcoder and Processor Trainee when needed. Will receive additional cross-training as Customer Service Associate.
Responsible for correctly labeling outgoing gaylords.
Maintains the placement of all merchandise and maintains the organization of the production room. Sorts donations into correct categories as directed.
Assists customers with loading furniture or other items. Presents and obtains customer signature on waiver for furniture purchases.
Assists with sale tickets and sold signs for furniture, electrical, and other large items.
Assists in loading or unloading of merchandise onto/off trucks or trailers as needed.
Operates pallet jack, sit-down and/or standing forklift safely.
Conducts daily safety inspection on all company owned equipment including sit-down and standing forklifts.
Reports all non-employee and employee injuries in a timely by notifying store manager.
Responsible for following and ensuring all safety rules are complied with and appropriate safety equipment is used. Ensures work areas are maintained in a clean, uncluttered, hazard free condition. Immediately takes action and/or reports any unsafe or potential hazards.
Must maintain a clean and neat personal appearance at all times. Must wear company issued uniform.
Regular attendance is required.
All other essential duties as assigned.
QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Customer Service – Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.
Reliability – The trait of being dependable and trustworthy.
Safety Awareness – Ability to identify and correct conditions that affect employee safety.
Honesty/Integrity – Ability to be truthful and be seen as credible in the workplace.
Accountability – Ability to accept responsibility and account for his/her actions.
Working Under Pressure – Ability to complete assigned tasks under stressful situations.
Ability to pass a training certification class if needed for double stacker. Demonstrate knowledge and ability to operate pump jack and/or double stacker.
Enthusiastic – Ability to bring energy to the performance of a task.
Accuracy – Ability to perform work accurately and thoroughly.
Ability to communicate and understand instructions, both verbal and written, in English.
Must be able to work a flexible schedule on short notice, including night, weekends and occasionally long hours.
Physical Demands and Work Environment
Physical Demands
Lift/Carry
Stand F (Frequently)
Walk C (Constantly)
Sit N (Not Applicable)
Handling / Fingering F (Frequently)
Reach Outward F (Frequently)
10 lbs. or less 11-20 lbs.
21-50 lbs.
51-100 lbs.
Over 100 lbs.
C (Constantly) C (Constantly) F (Frequently)
O (Occasionally) O (Occasionally)
Reach Above Shoulder F (Frequently)
Push/Pull
Climb O (Occasionally)
12 lbs. or less
C (Constantly)
Crawl O (Occasionally)
13-25 lbs.
C (Constantly)
Squat or Kneel F (Frequently)
26-40 lbs.
C (Constantly)
Bend O (Occasionally)
41-100 lbs.
C (Constantly)
N (Not Applicable) Activity is not applicable to this occupation.
O (Occasionally) Occupation requires this activity up to 33% of the time (0 – 2.5 hours/day)
F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 – 5.5 hours/day)
C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hours/day)
Ability to be flexible and assist other areas of the store when needed.
Vision corrected to within normal limits. Sense of sound (ability to hear donation bell). Sense of touch.
Ability to function in a hectic work environment with occasional periods of high stress.