Reference #: 1449
Provides the supervision of contractor performance of approved Contractor Connection contractors in geographic district; serves as a liaison between contractors, client and Contractor Connection; assists with implementing expansion of Contractor Connection programs.
This position requires travel, areas covered will be in DC, DE, MD, & PA. Travel will be 25%+ of the time, at least a week per month.Provides overall supervision of contractor performance and work product in district.
Monitors time frames for handling of assignments by each contractor.
Provides data review, analysis and monthly reporting of individual contractor and district performance results.
Performs in-person Quality Review Meetings with contractors to review performance measurements and address any areas of concern.
Assists with resolution of disputes that arise between the insured, the insurer and the contractor; maintains and improves relationships with all team members.
Facilitates responses to questions any party may have regarding district assignment activity, processes, procedures, etc.
Assists with locating contractors for participation in Contractor Connection network.
Performs site visit review and evaluation for new contractor applicants to confirm facility requirements, capabilities, etc.
Schedules contractor staff training sessions for new and existing contractors where required.
Assists all internal departments where required.
Maintains overall knowledge of Contractor Connection business model.
Upholds and projects the public image of the Company.
Participates in special projects or performs duties in other areas as requested.
Upholds the Crawford Code of Business Conduct and Ethics at all times.Bachelor degree in business administration, management, construction or a related discipline; or an equivalent combination of education
At least 5 years of progressive management experience.
Familiar with residential and commercial construction, restoration means and methods.
Ability to interpret contract terms and conditions.
Basic construction estimating skills.
Ability to inspect completed work and determine conformance with contract requirements and standard business practices.
Ability to analyze and resolve problems while maintaining a spirit of cooperation and teamwork.
Highly proficient computer skills, (Windows, Microsoft Word, Excel and working knowledge of property estimate software programs).
Excellent communication skills (written, verbal and listening) and presentation skills.
Good organizational and interpersonal skills.
Demonstrated ability to manage multiple projects or contractors concurrently under minimal supervision.
Tact and diplomacy.
Strong relationship/leadership/team building skills.
Strong time management abilities.
Previous experience in the construction industry. Insurance property loss adjusting experience helpful.
Will have frequent interaction with contractors and clients.
Familiar with claims process.
Why Crawford?Because a claim is more than a number - it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us.We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.When you accept a job with Crawford, you become a part of the One Crawford family.Our total compensation plans provide each of our employees with far more than just a great salaryPay and incentive plans th t recognize performance excellence
Benefit programs that empower financial, physical, and mental wellness
Training programs that promote continuous learning and career progression while enhancing job performance
Sustainability programs that give back to the communities in which we live and work
A culture of respect, collaboration, entrepreneurial spirit and inclusionCrawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.