Reference #: R-32744
Our StoryAt Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."Our ValuesChampion People - be empathetic and help create a place where everyone belongs.Grow with Purpose - be inspired by our higher calling of improving lives.Be Alight - act with integrity, be real and empower others.It's why we're so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.Learn more at careers.alight.com.About the Role
As the STD Claims Case Manager II, you will administer and manage Group STD claims. You will work collaboratively to meet service deliverables and maintain exceptional customer service. You will work in a team-oriented culture that requires effective claim management skills to achieve positive results.Responsibilities
Using efficient and effective means of outreach to obtain and/or dispense information to and from relevant parties
Communicating claim status and decisions via telephone and in writing
Initiating communications to obtain information, make assessment, and initial claim decision
Prioritizing and review new claims to adhere to established departmental turn around times
Meeting productivity requirements as established by department for handling "fast track" disability claims with limited durations
Investigating and analyzing claim information to determine coverage and benefit eligibility.
Reviewing financial records to determine insured earnings and payable benefits according to plan provisions
Following claim management procedures and identifying potential return to work, job accommodation opportunities when applicable.
Utilizing claim management resources with a goal of returning claimant to active work status
Partnering with Short Term Disability Case Manager III for ongoing claim managementRequirements
Possess outstanding customer service skills
Have excellent analytical skills, problem solving, and communication skills
Exhibit solid math aptitude and PC skills
Able to multitask and meet turnaround times
Able to clearly communicate claim decisions and contract language verbally and in written correspondence
Able to multi-task, balance goals and priorities a must
Able to work independently and within a highly collaborative team environment
Able to adapt to change
Have a minimum 2 years of disability claim management experience or other previous Group insurance experienceFlexible Working
So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.Benefits
We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based o the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.Our commitment to Diversity and Inclusion
Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [email protected] Policy Statement
Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.Under Department of Labor Regulations (29 CFR Part 471) federal contractors and subcontractors are required to inform employees of their rights under the National Labor Relations Act: https://bit.ly/DOLgov
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.Salary Pay RangeMinimum :38,500.00
Maximum :61,100.00Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits