UNIT & POSITION SUMMARY
Mayor’s Business Action Team is the business-friendly face of the City to the local business community, providing one-on-one customer service, outreach, education, and building neighborhood commercial districts. MBAT works collaboratively as part of the Office of Corridor Improvements and Business Services and with the Office of Neighborhood Economic Development Partnerships and all other units of Commerce, with other City departments, City Council, PIDC and other CDFIs, and numerous nonprofit organizations.
 
The Senior Director, Mayor’s Business Action Team is a management and supervisory role applying strategic planning and project management skills to all assignments.ESSENTIAL FUNCTIONS
The Director, Mayor’s Business Action Team will provide direct service and assistance to Philadelphia businesses as well as leadership and strategic direction to the OBS team.Leadership responsibilities include the following:    Supervise the Mayor’s Business Action Team 
    Help plan and lead the Mayor’s Business Action Team proactive outreach activities including but not limited to, in-person and virtual workshops, public presentations at events, commercial corridor tours with the Commerce Director, and more.Additional responsibilities include:    Provide one-on -one business assistance
    Conduct outreach to businesses
    Establish and maintain community partnerships
    Serve as key point of contact for business owners looking for help in navigating City services and regulations.
    Represent business concerns to other City agencies/departments
    Record and maintain business contacts and cases in the department database
    Outreach and communication with business owners in the targeted area, with focus on neighborhood corridors.
    Establish relationships with existing businesses, Business Associations, and other business- related organizations to access and review needs in the area. Assist as needed in building the capacity of local business association.
    Learn and articulate the steps toward opening a business, regulations around permits and licenses, and other issues common to businesses operating in Philadelphia.
    Work closely with other units within Commerce and other City departments, i.e. City Planning, L&I, Revenue, Health, etc. to assist in implementation of plans for economic development or to find resolutions for outstanding issues.
    Track the progress of business client services and economic development projects through client management software.
    Clearly articulate resources and funding sources and refer businesses as appropriate.
    Represent the Mayor’s Business Action Team through public speaking engagements, presentations, and workshops upon request.
    Plan and hold events to meet the needs of the targeted business community, i.e. workshops, presentations.
    Provide assistance to incoming callers through the Department’s “Customer Service Line”
    Contribute to the goals of the Department through creative initiatives that spur economic growth and community vitality.