Customer Service Assistant

Job Description:We are looking for a dedicated and passionate Customer Service Assistant to join our team in Philadelphia. The ideal candidate will be responsible for assisting our customers, addressing inquiries, and resolving issues promptly. This is a fantastic opportunity for someone who is eager to contribute to a thriving company and provide top-notch service.Responsibilities:Handle customer inquiries via phone, email, and in-person interactions.Resolve customer issues and concerns in a timely and professional manner.Provide product/service information to customers, ensuring clear communication.Assist with processing orders, returns, and exchanges.Maintain accurate records of customer interactions, transactions, and feedback.Collaborate with other team members and departments to enhance customer satisfaction.Ensure compliance with company policies and procedures.Contribute to continuous improvement initiatives within the customer service department.