Job Details

ID #53734239
Estado Pennsylvania
Ciudad Philadelphia
Full-time
Salario USD TBD TBD
Fuente Parkway Corporation
Showed 2025-03-28
Fecha 2025-03-28
Fecha tope 2025-05-27
Categoría Etcétera
Crear un currículum vítae
Aplica ya

Customer Care Ambassador (Call-Center Operator)

Pennsylvania, Philadelphia, 19113 Philadelphia USA
Aplica ya

Parkway is seeking an experienced Customer Care Ambassador for its Parking Centric Customer Care Center. The Remote Service Center's main responsibility will be to remotely assist customers across North America, 24/7, with customer service issues they encounter while at Parkway's automated cashier parking facilities.Customer issues include but are not limited to:

Assisting customers with questions about pricing, coupons, facility amenities or the surrounding area

Adjusting pricing or applying coupons

Providing account support for monthly customers as well as signing up new monthly customers

Assisting customers at facility Entry/Exit

Assisting customers who were issued a citation at Pay & Display facilities

Dispatch assistance to a location if customer issue cannot be resolved remotely

In addition to customer service, the Customer CareCenter will have remote video access to sites and will be responsible to respond to alarms stemming from video analytics and other smart devices in Parking facilities and respond according to protocols.Shift: Full-Time Monday - Friday 11:30am - 8pmQualifications:

Flexibility to cover all shifts.

Prior experience working in a call center environment taking inbound calls

Strong customer service skills

Familiarity with Microsoft Office Suite.

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