Associate Program Manager, Eviction Prevention Programs

Position SummaryThe Department of Planning and Development’s Division of Housing and Community Development (DHCD) manages the City of Philadelphia’s eviction prevention programs. These initiatives aim to help tenants maintain housing whenever possible, support the small landlords who provide much of the City’s affordable units, and stabilize families and communities. DHCD’s programs include the nationally recognized Eviction Diversion Program, which seeks to amicably resolve landlord-tenant issues, and the Philadelphia Eviction Prevention Project, which provides a range of services and resources, including free legal counsel.This position offers a unique opportunity to contribute to cutting-edge, impactful initiatives that have already achieved significant success. The Associate Program Manager will play a key role in improving program performance, fostering collaboration among stakeholders, and providing essential support to program participants.This role includes coordination of activities, such as scheduling and note taking, as well as responsibilities in policymaking, data analysis, stakeholder engagement, and reporting. The Associate Program Manager will also provide direct support to program participants – primarily landlords – in-person, by phone, and by email. This position may also work on broader DHCD initiatives, such as affordable housing preservation and disaster recovery efforts. Although much of the role involves supporting work led by others, the Associate Program Manager will have opportunities to take ownership of critical projects as their experience and capabilities allow.This role is ideal for candidates with backgrounds in policy work who want to make a direct impact or those with direct service experience who wish to drive systems change. We encourage applications from individuals with diverse experiences and perspectives who are hardworking, creative, and passionate about housing equity.Applications will be reviewed on a rolling basis with preference given to those received by July 25, 2025. The position will remain open until filled.Essential FunctionsCollect, organize, analyze, and report eviction diversion and prevention data using tools like Microsoft ExcelProvide assistance to landlords and tenants navigating the Eviction Diversion Program, including help with application documentation and program stepsManage projects and coordinate meetings, including scheduling, drafting agendas, taking notes, documenting next steps, and tracking deliverablesEvaluate program outcomes and collaborate with senior staff to develop and implement improvementsDevelop and deliver presentations and written materials to share program information with stakeholders and the publicIdentify opportunities for systemic improvements and provide early warning of emerging issues through hands-on support of program participantsMaintain program infrastructure, such as the shared file system and the eviction diversion portalAssist with other DHCD policy and program activitiesOther duties as assignedCompetencies, Knowledge, Skills and AbilitiesAbility to work independently and manage multiple priorities with minimal oversightAbility to collect and interpret program data to analyze successes and identify areas for improvementAbility to provide direct assistance to individual landlords and tenants that is supportive and trauma informedExcellent written and verbal communication skills, including the ability to create reports and deliver presentationsAbility to learn and effectively use unfamiliar computer programs and databasesAbility to research new topics, organize relevant information, and share findings verbally and in writingStrong organizational skills and attention to detailAbility to collaborate with stakeholders and program participants to resolve issues creativelyEnthusiasm for being a team player and contributing to a supportive work environment