We are helping Rittenhouse Communications Group find a top candidate to join their team full-time for the role of Technical National Account Manager.
Compensation:
USD 65K - 85K/year.
+ Bonuses (up to 20% of base compensation)
Location:
1420 Walnut Street, Philadelphia, PA, USA.
Mission of Rittenhouse Communications Group:
"Our firm has been providing integrated technology solutions to builders and building owners throughout the Mid-Atlantic for the past ten years. As experts in smart building technology, we pride ourselves on being able to listen to and understand our clients to uncover their technology needs and help them to create a strategy before flawlessly delivering a fully integrated solution."
What makes you a strong candidate:
● You are expert in communicative competence.
● You are proficient in account management, customer success, project management, and proposal management.
● English – Fully fluent.
Responsibilities and more:
We are seeking a national account manager to join our team; the National account manager is responsible for managing one or more of our key accounts with locations throughout the United States. They are the primary point of contact between the company and the client, working to understand the client's needs and align the company's products or services to meet those needs. This position owns the client lifecycle from proposal to project management, training and post installation point of contact. This is not a sales role, all new opportunities are qualified when handed off to the National account manager.
Responsibilities:
● Maintain relationships: Build and maintain relationships with key customers, including national accounts.
● Create strategic plans: Execute sales strategies, promotional plans, and pricing strategies to increase sales and market share, maximize profitability, and differentiate products.
● Analyze data: Analyze sales statistics, customer data, and market trends to determine sales potential, technology requirements, and opportunities.
● Monitor and report: Monitor and report on sales performance, customer feedback, and competitive landscape.
● Negotiate and resolve: Negotiate contracts and resolve issues.
● Collaborate: Collaborate with internal teams, such as sales and engineering, and attend industry events.
● Ensure satisfaction: Ensure customer satisfaction and brand consistency.
● Client Updates: Provide daily and weekly updates to client stakeholders.
● Build Proposals: Use company templates to build proposals for national projects, this includes new construction, retrofits and site upgrades.
● Project management: Act as PM for all national projects, this includes end to end project management including managing remote resources for installation of our hardware and deployment of our services.
● Client Training: Act as the point person for client training post installation.
● Act as POC for all national account stakeholders pre- and post-sale
Requirements:
● Experience as a National Account Manager.
● Good communication skills (verbal and written).
● Experience in construction.
● Experience with low voltage cabling deployments.
● Experience with security projects. (Access control and CCTV installations.)
● Experience with VoIP deployments.
● Networking experience a plus (both wired and wireless networks).
● Problem-solving skills.
● Good negotiation skills.
● Proficient with the use of a CRM and design software.
● Displaying professionalism and leadership skills.
● Able to travel as needed. (Likely 2-3 times per year to spot check installations.)
● BA/B.Sc. degree in Business, engineering or a related field.
● PMP preferred.
Job benefits:
● Dental insurance.
● Health insurance.
● Paid time off.
● Retirement plan.
● Vision insurance.
Your potential leader:
Ryan Fisher.