Customer Care Representative- ON SITE

TEKsystems is hiring several Customer Service Representatives to work for a client located in the Northampton, PA area. These positions will offer an ONSITE schedule for both training and normal shift. This position is a great, foot in the door opportunity with a ton of upward mobility and growth available. The position is open due to rapid growth with the client. Also, these openings will interview this week and start as soon as possible! Job Description-Answers or places calls to customers to learn about and/or address their needs, concerns, or other issues with products or services. -Responds efficiently and accurately to customers, explaining possible solutions, and ensuring our customers feel supported and valued. -Engages in active listening with customers, confirming or clarifying information and diffusing escalated situations, as needed. -Builds instant rapport with customers and lasting relationships with other call center team members based on trust and reliability. -Utilizes job-specific software, databases, scripts, and tools appropriately when addressing a variety of different topics presented by customers. -Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service. -Engages with customers to assess needs and makes sales recommendations for products or services that may better suit identified customer needs. Top 5 Qualifications· 1-2 years of call center experience preferred · 2-3 years of customer service experience · Experience communicating (strong communication skills) · Microsoft experience · Ability to work in a fast-paced environment HoursFull time- 40-hour work weeks- 8-hour shift between 8am-6pm- possibility of weekend hours Pay18.00/hr. to start- tons of opportunity to earn more with tenure (19.00-20.00/hr. within the first 6months - 1 year tenure) Benefits Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following: § Medical, dental & vision § Critical Illness, Accident, and Hospital § 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available § Life Insurance (Voluntary Life & AD&D for the employee and dependents) § Short and long-term disability § Health Spending Account (HSA) § Transportation benefits § Employee Assistance Program § Time Off/Leave (PTO, Vacation or Sick Leave) This position is of immediate need/immediate hire looking to start as soon in the next couple of weeks. This position also offers room for advancement and growth opportunities.If interested, please apply with your most up to date resume and a recruiter will contact you as soon as possible! Looking forward toconnecting!About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.