SUMMARYThis position is primarily responsible for installing and troubleshooting mobile voice and data communications equipment in a Public Safety environment. He/she maintains broadband wireless mobile data equipment utilizing IP networks, public safety software applications such as Computer Aided Dispatching (CAD), Automatic Vehicle Location (AVL), and communications console equipment.ESSENTIAL DUTIES AND RESPONSIBILITIES
Installs, troubleshoots, and maintains mobile and fixed infrastructure field technology equipment. Ensures the overall reliability of communications systems, backup networks and technology, and related hardware and software;
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- Establishes and maintains effective working relationships with administration, field users, vendors, and the public. Always maintains a professional workplace and ensures that the highest degree of customer service skills are utilized without compromise.;
- Develops and maintains teamwork and promotes positive morale;
- Assumes position in on-call rotation to include after hours, holiday, and weekend duties after sufficient training;
- Works independently with little guidance and supervision, with some latitude for independent judgment, initiative, leadership, and resourcefulness on operational and administrative matters;
- Monitors overall performance of communications equipment and makes notifications or repairs when appropriate;
- Prepares and maintains records and reports as required by local and state laws, and policies and procedures of the Department;
- Inspects, monitors, and reports the need for preventative maintenance and repairs of Communications Center equipment, systems, premises, supplies, and installations within the facility;
- Performs other related duties as necessary or assigned.QUALIFICATION REQUIREMENTS
Combination of college education and/or 5 years of public safety communications experience or a closely related field;
Knowledge of and experience configuring/troubleshooting Microsoft Windows 10/11;
Knowledge of IP Networking, DHCP and DNS;
Knowledge of telephony, computer-aided-ispatch (CAD) equipment, and public safety field and communications functions;
Experience with Cradlepointa solutions a plus, but not required;
Strong technical troubleshooting skills;
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- Excellent oral presentation and writing skills;
- Ability to deal tactfully and work well with customers, management, and peers;
- Ability to work as part of a team;
- Ability to work independently;```{=html}```
- Ability to exercise sound judgement and coordinate resolutions to critical situations, under all conditions;```{=html}```
- Strong time management skills;
- Accurate and detail oriented;
- Ability to be on time and reliable;
- Must project a positive and professional image and attitude;
- Must be able to attend meetings both on and off site at various hours;
- Valid Pennsylvania driver's license.PHYSICAL DEMANDSAbility to sit, stand, and operate a keyboard & mouse for moderate periods of time. Ability to work during all weather conditions. Occasionally may be required to do light level physical work that would include reaching, pulling, bending, and lifting. Ability to drive a motor vehicle. Ability to use fine motor skills to run wiring and program/operate electronic equipment within vehicles with limited access or in small, confined areas. Ability to work on multiple projects simultaneously and work well under limited time constraints. Excellent interpersonal, oral, and written communication skills. Able to work various shifts, on-call, rotating schedules, weekends, and holidays.WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals ith disabilities to perform the essential function. The noise level in the work environment is usually moderate.EQUAL EMPLOYMENT OPPORTUNITY POLICY:It is the policy of the Montgomery County Department of Public Safety to promote the employment of all individuals in accordance with their fullest abilities regardless of their race, color, religious creed, age, gender, political affiliation/registration, national origin, ancestry, sexual orientation, lifestyle, familial status or non-job related handicaps or disabilities. All Department employees will be provided equal opportunities in employment, wages, promotions, benefits and all other privileges, terms and conditions of employment.NOTE 1:This position requires availability 24 hours a day, seven days a week, 365 days a year. This is an Essential Employee position. Essential employees are obligated to report to work as scheduled or remain at work during emergencies. NOTE 2:Subject to Criminal Background Check.