Reference #: 5306
Retail - Assistant Store Manager
772 Corporate Cir, New Cumberland, PA 17070, USA
Req #997
Monday, December 9, 2024TOGETHER, WE SAVE LIVESOVERVIEWThe Safariland Group is a leading global provider of a diverse range of safety and survivability products designed for the public safety, military, professional and outdoor markets. The Safariland Group offers a number of recognized brand names in these markets including Safariland, Med-Eng, ABA, Second Chance, Bianchi, Break Free, Protech Tactical, Defense Technology, Hatch, Monadnock, Identicator and NIK. The Safariland Group's mission, "Together, We Save Lives", is inherent in the lifesaving and protective products it delivers. The Safariland Group is headquartered in Jacksonville, Florida. Atlantic Tactical, United Uniform, and Lawmen's make up The Safariland Group's retail and distribution business consisting of 9 retail locations ranging from the Carolina's through New York. Based on our tremendous growth we are adding to our Retail Team and have an exciting opportunity for an experienced Assistant Store Manager to be based at our location.JOB SUMMARY: Responsible for supporting the Store Manager with supervision in all aspects of daily activities in the retail store, sewing production department, and warehouse areas. The Assistant Store Manager (ASM) is expected to implement Company policies, conduct associate training and ensure a high level of performance is maintained in each of the aforementioned areas. The ASMs report directly to their Store Manager to advise them of progress reports, problems, or significant developments. The Assistant Store Manager is expected to be present during hours that the store is open and, depending upon work volume, in excess of these hours. The ASMs will be responsible for working some Saturdays as well and occasionally covering for unattended shifts as needed.RESPONSIBILITIES
Cleanliness - All areas of the store, warehouse, and sewing area are expected to be clean and orderly
The store shall be vacuumed each day
Counter tops must be kept clear at all times.
Customers are to be given quick and courteous service
Associates are expected to greet/acknowledge each customer upon entry to the store regardless of other tasks
Work with the Store Manager to resolve customer complaints or problems by determining optimal solutions Processing Orders
All purchase orders received via email, fax or mail should be processed the same day
If there are outstanding questions, prompt follow up is expected to resolve those issues
Documentation of this follow-up is also required Policies and Procedures
Constantly reinforce company policies and procedures
Support management's opinion in the event of any disagreement Attendance
Ensure that all associates report to work on time, take their breaks at the scheduled time and provide for adequate staffing during all hours of operation
Assist the Store Manager with creating a schedule that will maximize associate productivity and store profitability Product Knowledge
Become proficient with all products currently sold by the Company
Able to answer technical questions and provide adequate training to staff members Quality Control
Management is the last line of defense for quality control
Verify that orders are being filled accurately and methodically
Resolve problems before orders are released to customers Hiring & Firing
Assist the store manager in candidate evaluation and interviewing
Provide the Store Manager with observation and documentation regarding current associate performance and issues Associate Review
Assist the Store Manager with associate reviews and plans by providing insight and observations
At the Store Manager's or Company's discretion, assist with training Work Environment
Responsible for creating a positive working environment
Address associate concerns/issues in a timely manner Inventory Control
Responsible for implementing proper inv ntory security systems and measures
Conduct inventory counts to be done annually or more frequently if needed
Supervise staff in the store, sewing area, and warehouse that will include coordination of work, training, discipline and scheduling
Although directed by the Store Manager, the ASM is expected to act independently when Store Manager is not present
In order to avoid backups, be aware of the current status of work in all departments
QUALIFICATIONS
Computer proficiency
Excellent communication skills
Strong leadership skills
Strong organizational skills
Ability to lift up to 30lbs
Ability to adhere to Company policies and procedures
Ability to adhere to Company safety policies and procedures
Must be able to present a clean, professional image
Must be able to keep work environment clean, presentable, and safe
Ability to pass criminal background check
Must have a record of stability with employment history
Must have an 'owners not renters' mentality
Supervise staff in the store, sewing area, and warehouse that will include coordination of work, training, discipline and scheduling
Although directed by the Store Manager, the ASM is expected to act independently when Store Manager is not present - In order to avoid backups, be aware of the current status of work in all departments EXPERIENCE
Minimum two years of management experience
Three (3) to five (5) years management experience
Two (2) years written performance appraisal experience, having applied SMART goals
High school diploma or GED equivalent is required
Associate's degree preferredWhy work at Safariland?At Safariland our colleagues are some of the best and brightest in the industry and we are seeking new team members who exhibit the diverse competencies that will drive The Safariland Group to even greater success while maintaining our culture of being a great place to work. We believe innovation drives winning performance and we constantly challenge ourselves to be the very best in every aspect of our business. We cultivate a work culture driven by our 4 core values; integrity, curiosity, excellence and empowerment and we want associates to be involved in their work and communities so they can achieve their highest level of wellbeing. That is why Safariland offers a comprehensive suite of benefits to promote health and financial security for eligible employees and their families.Eligible employees are offered:
Medical, dental & vision insurance
401(k) with company match
Employer paid life insurance and AD&D
Employer paid disability
Wellness program
Adoption assistance
Tuition assistance
Employee assistance program
Work life balance
Paid time off (PTO), sick leave and paid holidays throughout the calendar year (consistent with relevant state law and company policies)
The Safariland Group believes in the benefits of a diverse workforce and is committed to equal opportunity and affirmative actions. We pride ourselves on hiring and developing the best people, without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally recognized protected basis prohibited by applicable law.For those applicants with disabilities, if you require reasonable accommodation in searching for a job opening or submitting an application, please co