520655 Technical TrainerThe purpose of the Technical Trainer is to provide new hire and ongoing training as an astute subject matter expert to internal teams that request training on technical solutions. Training may be related to software, hardware, or programs. This role will also assist with creating and updating customer facing technical webinars in conjunction with the Product Management team. This role will provide new-hire technical training to Product Support Teams, Customer Service teams and other areas of the business as needed. This role will also act as a next level escalation point for support teams.Your role:
Primarily responsible for supporting the Product Support teams, Customer Solutions Teams, other SRC Teams, and Philips SRC customer base.
Partner with team members, Product Support, Product Management, and field marketing in developing and delivering training to support the sales and support of all SRC product offerings.
Assist in Database and HL7 Installations and training.
Develop SRC Product training curriculum and perform online training with internal and external customers of varying size, structure, and experience.
Perform live remote and/or on-site Product Training to both Product Support and Customer Solutions Teams and other SRC teams
Develop and provide continuous improvement to curriculum and train all new Product Support Representatives
Feed into the product development cycle by attending Weekly Core Meetings, Tiger Team meetings, and Quality Meetings. Utilize interaction with clients to drive improvements in the features and functionality within SRC Product Line as well as the services we provide.
Act as an escalation point for support teams
You're the right fit if:
3+ years experience specializing in Product Support, Help Desk Support, or Customer Service preferred.
IT Certificates/ degree preferred
Database and HL7 Installation experience preferred
Self-motivated and able to work independently as well as part of a team in a fast-paced environment with multiple projects, tight deadlines and changing priorities.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.Additional InformationUS work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance of Murrysville, PA .Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.Equal Employment and Opportunity Employer/Disabled/Veteran