You are the first point of contact for external and internal customers to handle customer inquiries, coordinate equipment repairs and product returns.Your role:
Responding to a high volume of inbound. Process complaints and order requests via telephone calls, email, and fax correspondence; facilitate problem resolution; provide information on our products and services and demonstrate our commitment to customer service by following up on customer issues to ensure superior results.
Responding to customer requests and questions regarding repairs, service, products and account information. Analyze and resolve customer concerns using established procedures.
Coordinating with manufacturing, distribution and service centers to ensure order fulfillment.
Identify, research, and solve non-standard problems through a solid understanding of our business, products, processes, and procedures.
Displaying a commitment to quality by following established procedures and practices; take all appropriate measures to ensure quality; search for opportunities for continuous improvement
Demonstrating the ability to follow simple and complex work instructions, to actively listen to directions, and to perform tasks with little additional follow-up or direction.
Providing back up support to other members of Customer Service
Examining trends and initiate improvements in order and inquiry satisfaction.
Working as a team member to satisfy all customer needs, improve call center performance, and achieve department goals.
You are a fit if:
Associates degree in business discipline or equivalent work experience required
1+ years experience in a Customer Service environment or related experience required
Call Center background preferred.
Telephone skills, customer service skills and conflict management skills are key.
Sustained and consistent ability to solve non-routine product, repair, pricing and shipping issues as they relate to current products and customers highly desired.
Experience with a CRM, such as SAP, is strongly desired.
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.
In return, we offer youThe opportunity to join our global Sleep and Respiratory business and sharpen your talents with new challenges in our dynamic organization. We are looking for new team members to help people around the world to live better through sleep. Philips is dedicated to enriching lives is reflected in our company, our solutions, and a commitment to our people. Philips employees change lives every day.You are a part of:Respironics, a member of Philips Healthcare, is the leading provider of innovative solutions for the global sleep and respiratory markets. The Company’s success spans more than three decades and can be traced to a history deeply rooted in ingenuity and a passion to deliver solutions to those in need. This tradition of innovation, combined with an ability to anticipate market needs, is fundamental to the Company. It has made Respironics a name acknowledged worldwide as a pace-setter in the sleep and respiratory markets.About PhilipsWe are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Learn more about our business.
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Read more about our employee benefits.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.Equal Employment and Opportunity Employer/Disabled/Veteran#LI-PH1It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.Equal Employment and Opportunity Employer/Disabled/Veteran