Key Accounts Customer Service Specialist (Murrysville, PA)As the Key Accounts Customer Service Specialist, you will provide customer service support with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions for our Respironics Sleep products division.Your role:
Displaying a commitment to quality by following required quality procedures and standard practices.
Managing customer expectations by thoroughly explaining process, identifying, and mitigating challenges, and establishing clear communication lines.
Understanding customer needs and providing solutions based on available tools.
Proactively identify issues and address short term and long-term solutions and search for opportunities for continuous improvement.
Assist sales account managers in tracking customer metrics and coordinating efforts to assist with customer needs.
Coordinate with manufacturing, distribution, and remote services to ensure order fulfillment.
You're the right fit if:
You possess a college degree or relevant training/background experience.
You’ve acquired 2 + years of Customer Service Experience.
Your skills include excellent verbal and written communication skills, as well as analytical and good problem-solving skills.
You’re capable of working autonomously or collaboratively within a team, and proficiently using Microsoft Office software, particularly Excel and Outlook.
You can work in a fast paced and possibly stressful environment while maintaining a professional demeanor.
Knowledge of Philips Respironics medical and software equipment a plus.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
About PhilipsWe are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.Additional InformationUS work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Murrysville, PA .#LI-PH1It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.Equal Employment and Opportunity Employer/Disabled/Veteran