Reference #: 1908
JOB DESCRIPTIONThis position involves managing accounts with a focus on achieving revenue goals through strategic renewal and upsell opportunities. The role requires a consultative approach, balancing customer needs with organizational objectives. The ideal candidate will leverage interpersonal skills to build partnerships with customers and brokers, ensuring beneficial outcomes for all stakeholders.This role covers a territory spanning from Erie, PA to Charleston, WV. The ideal candidate would reside centrally between these cities.RESPONSIBILITIESRevenue Management: Maintain and grow the revenue base through upsells and account retention, enhancing financial gains at renewal.
Strategic Account Management: Proactively manage accounts to deliver optimal solutions, balancing client and business needs.
Renewal Strategies: Develop renewal strategies and rate recommendations based on financial analysis, aiming for mutually beneficial solutions.
Pipeline Management: Oversee a 2+ year outlook pipeline, driving opportunities for revenue growth.
Analytical Application: Use analytical skills and market knowledge to lead deal tactics in collaboration with cross-functional teams.
Presentations and Reviews: Create effective presentations and conduct impactful business reviews to demonstrate the value of our products.
Customer Liaison: Serve as the primary point of contact, ensuring exceptional customer experience by liaising between customers and internal teams.
Stakeholder Collaboration: Coordinate account services and develop high-quality partnerships with external stakeholders.
Problem Resolution: Resolve customer concerns promptly and creatively, identifying opportunities to enhance services/processes for all stakeholders.QUALIFICATIONSEducation and Experience: 2+ years healthcare or dental account management with a bachelor's degree or equivalent combination of education and experience in lieu of a bachelor's degree. High school diploma or equivalent required.
Analytical Skills: Advanced business math and analytical skills to position financial outcomes that support revenue goals.
Consultative Selling: Excellent consultative selling and negotiation skills, with the ability to influence decision-makers.
Time Management: Strong time management skills, capable of managing overlapping projects under tight deadlines.
Independent Work: Demonstrated resourcefulness and ability to work independently with minimal oversight.
Communication Skills: Excellent written and verbal communication skills, with a focus on formal business presentations.
Collaboration: Ability to effectively communicate and collaborate with individuals at all organizational levels.
Problem-Solving: Advanced problem-solving skills, with the ability to work cross-functionally to resolve issues and generate results.
Attention to Detail: Outstanding attention to detail and strong organizational skills.
Travel: 50% travel, including overnight stays, use of a personal car, and the ability to manage expenses. A monthly car allowance and remote work stipend are provided.
Technical Proficiency: Proficiency with Microsoft Office (Word, Excel, PowerPoint, Teams) and CRM (Salesforce).
LicensesDriver's License: Valid in-state driver's license required. Must obtain required industry licensing within 90 days of hire and maintain it through Continuing Education requirements.
State Life and Health Producer License: Required within 90 days of hire.
Base Pay InformationThe national base pay range at the end is a good faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications, and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. $59,000 - $130,900ADDITIONAL INFORMAT ONRewards to make you smile! We don't just want to make our customers happy - we want to give our employees a reason to smile, too. Delta Dental's comprehensive benefits package includes:Generous paid time off plus 12 holidays and your birthday off!
Low-cost premium medical insurance options
100% paid dental and vision insurance
Generous 401(k) matching and flat contribution
Social responsibility and volunteer opportunities, including 16 paid volunteer hours annually
Employee LiveWell program, focusing on overall employee well-being
Fertility and diabetes benefits
Employee discount program: AT&T/Verizon, entertainment, travel, and more!
Culture of learning: career development and tuition reimbursement
Career growth: we love promoting from within
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Please note, Delta Dental will not sponsor applicants for work visas for this position.#LI-RemoteABOUT THE TEAMAt Delta Dental, our success is only as strong as the people who execute it! We take enormous pride in being the nation's most recognized and widely-used provider of dental insurance - and we've come this far by living our core values of innovation, excellence, service and trust. Our vision is to motivate and empower every employee so that we're all inspired to take exceptional care of our customers, providers and ourselves. We believe in integrity, accountability, collaboration, and giving every employee equitable opportunity for their voice to be heard and development to be fostered.If you're excited about the prospect of transforming the future of health care and growing in your career, join our smile revolution!To see some of the smiling faces behind Delta Dental and to learn more about what our values and culture look like in action, connect with us on social media: Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn.We are part of the Delta Dental Plans Association, a network of companies that provides dental coverage to 74 million people in the U.S. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania and Delta Dental Insurance Company, together with our affiliate companies, form one of the nation's largest dental benefits delivery systems, covering 33 million enrollees. All of our companies are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country.Delta Dental is an equal opportunity employer. We are committed to building and maintaining a diverse and inclusive workplace for all employees. Applicants will not be discriminated against because of race, color, religion, creed, national origin, ancestry, citizenship status, sex (including pregnancy), sexual orientation, gender or identity expression, age, disability, marital status, medical status, veteran status or any other status protected under federal, state, or local law. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Unfortunately, our Delta Dental Enterprise is unable to hire individuals