Job Details

ID #51972117
Estado Pennsylvania
Ciudad Malvern
Full-time
Salario USD TBD TBD
Fuente DaVita
Showed 2024-06-24
Fecha 2024-06-25
Fecha tope 2024-08-24
Categoría Etcétera
Crear un currículum vítae
Aplica ya

Trainer I, Customer Experience

Pennsylvania, Malvern, 19355 Malvern USA
Aplica ya

Reference #: R0352033

2476 Swedesford RdSTE 150,Malvern,Pennsylvania,19355-1456,United States of AmericaTrainer 1, Customer ExperienceGeneral Purpose of the JobThe Trainer I is responsible for supporting training programs and courses for internal contact center professionals; this includes both training delivery, training content updates, and administrative responsibilities. A Trainer I primarily focuses on the entry-level training delivery portfolio (e.g. new hire training), and performs administrative duties which include content updates, Loopback session facilitation, maintaining documentation, and maintaining training schedules.Essential Duties and ResponsibilitiesTrains and supports internal contact center professionals on DaVita's software and process as well as external applications and tools (live & virtual settings).Coordinates and delivers loopback sessionsOrganizes and conducts content audits to keep content up to date & provides development assistance to Trainer IIPerforms administrative duties including but not limited to: Process documentation, SharePoint maintenance, Content updates and creationCreates and maintains the new hire training schedules; maintains tracking and checklists.Education and Experience

0-2 years' experience in training

High School Diploma requiredWhat We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more

Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.#LI-SM5At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.Applications are accepted on an ongoing basis.Salary/ Wage RangeCompensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefitsDaVita is an equal opportunity/affirmative action employer. As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

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