Vacancy caducado!
ESSENTIAL DUTIES & RESPONSIBILITIESThe Service Desk Specialist I is the centralized customer service position responsible for support of staff and their teammates. Support includes but is not limited to tracking down and providing solutions for identified problems. The objective of this position is to act as a centralized, solution-based resource for their teams to utilize for timely resolution of questions, comments and concerns.
Skills:Logging and tracking all inbound issues, problems and requests for service through all entry pointsMust be familiar with Windows Operating systemsMust be knowledgeable of Microsoft Office productsMust be knowledgeable of non-Clinical applications (e.g Starlearning, Villageweb)Must have a basic, fundamental knowledge of IT infrastructure and operations environmentAbility to deal with a wide variety of customersAbility to listen and understand inquiries and issuesGood verbal and written communication skillsAbove average typing speedDemonstrate problem solving and decision making abilityCommunicating with customer, providing status updates, and follow-up ensuring satisfactionAbility to work in a fast moving and highly monitored environmentProvide on-call support as scheduled during non-business hoursMINIMUM QUALIFICATIONSEducation, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required. Associate s degree in Computer Science/Information Systems (or similar technical major) from an accredited college (Bachelor s degree preferred) Six months of related experience A combination of experience and/or technical certifications may be considered in lieu of the educational requirements Knowledge of computer, printer, and network troubleshooting and installation procedures Demonstrated ability to diagnose and troubleshoot Microsoft products Demonstrated ability to solve issues with healthcare/clinical applications Commitment to the values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, co-workers, management, physicians, and/or vendors in every day performance and interactions Demonstrated ability to work in a team environment as well as independently Superior customer service skills and phone etiquette Excellent documentation skills Ability to work evening , weekend, and holiday coverage as needed and scheduled Ability to travel up to 5% Ability to deal with confidential information and/or issues using discretion and judgment.Education:Min of HS diploma/GED and One-year certificate from college or technical school; orAt least 1 year customer service related experience and/or training; orEquivalent combination of education and experienceVacancy caducado!