The Enforcement Case Manager position directly serves the mission of the Fairfield County Child Support Enforcement agency by ensuring court-ordered child support is paid, collected, and disbursed to the legally designated parent or caretaker. Child support is an essential resource, and is often necessary to provide a child vital resources such as food, shelter and medical care. These resources are required to ensure family stability and to protect our community's children. More specifically, the Enforcement Case Manager position helps drive the child support payment engine by reminding and motivating payors to make full and timely child support payments, as required by law.
This position manages child support cases utilizing the Ohio Office of Child Support's SETS computer system database. Additionally, the position Identifies delinquent cases that may require administrative and court enforcement techniques to encourage support payments. The position also corresponds with customers to process changes in address, phone number, medical insurance, and employment. Other responsibilities include providing payment reminders and working with customers to identify obstacles to employment and connecting them with relevant resources and employment opportunities in an effort to reach support order compliance.
Duties
65% Provides direct child support case management to a caseload as assigned by the Child Support Administrator (Deputy Director) and/or Child Support Operations Manager. Caseload management duties are undertaken to ensure that support is paid, collected, and disbursed to the legally designated parent or caretaker.
Clearly communicates program scope and responsibilities, support order parameters and expectations, and relevant case information to both the support obligor (payor) and obligee (payee). Reminds and motivates payors to make full and timely support order payments, as required by law. Works with support obligors to identify barriers to payment, while also connecting them with appropriate resources, in an effort to overcome their payment obstacles and secure stable employment and support order compliance.
Responsibilities include managing child support cases utilizing the Ohio Office of Child Support's SETS computer system database. If collection techniques, including working with employers to establish wage withholdings, prove unsuccessful, the Enforcement Case Manager may initiate administrative enforcement actions on qualified cases and legal enforcement referrals to in-house Attorneys on others. Duties also include corresponding with customers to process changes in address, phone number, medical insurance, and employment.
25% Proactive customer service and follow-up is essential via frequent and professional communication, both written and oral, with obligors, obligees, attorneys, court staff, and employers.
10% Attend workgroup meetings, staff meetings, and trainings as required. Testify in court as necessary.
Qualifications
Completion of two years of technical training or undergraduate major core coursework in criminology, social work, psychology, or a related field.
Or two years of experience in performing child support functions that included conducting investigations to locate absent parents, establishment of paternity, and enforcement of child support orders.
Or one course or six months experience in interviewing techniques, one course or six months experience in business math, one course or six months experience in criminal investigations, one course or six months experience in case preparation techniques, one course or six months experience in criminal courts proceedings, one course or six months experience in techniques of writing, and one course in typing, keyboarding, or word processing.