It is the purpose of an Admissions Operations Coordinator to serve as the frontline triage for incoming faxes in a timely and professional manner. Furthermore, it is the Admissions Op’s purpose to provide other Admissions Team support, such as bed board management, web inquiries and other activities as-needed. This teammate will support both the eating disorder and mental health admissions teams.
Essential Job Functions:Monitor efax queue, upload faxes to existing charts, create prospect chart, complete outbound call to hospital to confirm referral was received, confirm LOC and best contact for follow up.Place fax prospects in unassigned queue or assign to available AC for call to family.Daily monitoring of KIPU census, ensure bed boards reflect open availability, move discharges down and update admits that have arrived at a facility.Complete phone, email and text communication as appropriateCommunicate referral information to outreach and other appropriate parties to ensure, preserve, and enhance relationships.Conduct yourself in a professional manner at all timesAs needed:Assist other ACs with their cases when necessary.Complete screening form to determine appropriateness for treatmentObtain insurance information & request verification or benefits when neededAny and all other duties that will assist in the proper running of the department and aiding families in obtaining care.Being prepared to assist with extended shifts when required to assist the team
Core Competencies:Highly detail oriented with excellent organizational skillsStrong written and verbal communication and interpersonal skillsMust demonstrate tact, initiative, resourcefulness, a professional manner, enthusiasm, and a non-judgmental attitude