DescriptionDIVE IN TO A NEW CAREER WITH A LESLIE'S COMPANY: Spring Dance Hot Tubs is committed to excellence and integrity with over 25 years of experience in the hot tub industry. We became a part of Leslie's family in June 2022. At Spring Dance Hot Tubs, we’re proud to be the oldest exclusive hot tub dealer in the Philadelphia, PA region. We are known for selling hot tubs, swim spas, saunas, and backyard accessories. We have sold Hot Spring®, Caldera®, and Freeflow® hot tubs, the highest quality spas available on the market. Our Service and Water Valet teams stand ready to cater to your needs, ensuring that your experience with our products is always seamless and satisfying. Job Overview: Spring Dance Hot Tubs Spa is looking for additional team members to take us to the next level. The Customer Service Representative will be responsible for inbound call processing to schedule requests for spa and pool service through the use of CRM software. Will interact with the Head of Customer Service and Service Director to resolve all customer service issues, and provide positive resolution for the Service Department.Key Responsibilities:
Process inbound service requests via CRM software
Communicate individual customer issues to appropriate personnel.
Develop and maintain a positive working relationship with CSRs, Technicians and Retail Associates.
Attributes, Skills and Abilities:
Customer Orientated (Potential and Existing)– Asks questions and listens well to provide the best product fit, based on their needs. Possess the ability to effectively communicate with potential and existing customers. Quick to respond to calls or e-mail inquiries and has excellent follow-up, timing response to leads
Attention to Detail and Result Driven– Motivated to exceed performance goals for self and dealership. Able to track personal progress to achieve goals. Able to review and ensure a flawless experience for our customers from a planning perspective by following protocol.
Entrepreneurial Minded– Seeks opportunities and potential, and believes in themselves so strongly they are able to overlook the obstacles. Willing to work hard to get the job done, regardless the level of convenience.
Teamwork –The ability and desire to work within a group to drive success and achieve common goals.
Qualifications:
Excellent verbal and written communication and exceptional phone etiquette.
Microsoft Word and Excel proficiency with above average keyboard skills.
Consistently positive and professional interaction with contacts at all levels.
History of good attendance and work habits.
Ability to learn the ‘technical’ aspect of the swimming pool and spa industry.
Preferred Qualifications:
High school diploma/GED
Proficient in Microsoft Office and Outlook
1-3 years of telephone and customer service experience
Must have an attention for detail
Ability to work a multi-screen CRM is essential
Must demonstrate a willingness to learn new tasks
Be willing to work a flexible schedule based on business needs
Be dependable and motivated
Excellent communication skills
Ability to work in a fast-paced environment
Ability to build a strong team environment
Customer service skills required
Pay: $20.00 / Hour