Penn State Health - Penn State Health CorporationLocation: US:PA:HersheyWork Type: Full TimeFTE: 1.00Shift: DayHours: 8:00a - 5:00pRecruiter Contact: Tina Fitzgerald at @[email protected] OF POSITION:Responsible for the direct management and leadership of the Penn State Health HR Solution Centers, Concierge, and Data teams' daily oversight and operation. Provide leadership and direction to the HR Solution Center, Concierge, and Data teams for the delivery of high-quality, cost-effective services; consistent with the current and future needs of Penn State Health employees, including the College of Medicine and their employees. The HR Data manager is responsible for establishing and maintaining an operating model that delivers customer-centric solutions. Monitor and report on the efficiency and effectiveness of the teams to the Director of Benefits and Absence Management and lead continuous improvement activity. The HR Data manager will maintain a strong functional team through effective recruiting, training, coaching, team building, and career and succession management. The HR Service Operations Manager will oversee the team's involvement and maintain expert knowledge of all systems utilized by the HR Solution Center, Concierge, and Data Teams.MINIMUM QUALIFICATION(S):
Bachelor's degree.
Minimum five (5) years of related experience.
Minimum one (1) year leadership experience.
PREFERRED QUALIFICATION(S):
Master’s Degree preferred.
Bachelor's Degree in Human Resources or Business Administration is highly preferred.
Customer Service experience preferred.
Knowledge of enterprise-wide HRIS systems, call center operations, and case management software preferred.
WHY PENN STATE HEALTH?Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.For more information: https://this.pennstatehealth.org/#thisIsPennStateHealthPenn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:
Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.
For a full list with more detailed information: https://www.pennstatehealth.org/careers/working-here/total-rewardsWHY PENN STATE HEALTH CORPORATION?There are many ways to make an impact with one of the leading research, teaching, and clinical healthcare systems in the country. Through a combination of operational, corporate, clinical, and nonclinical roles, we are advancing excellence and innovation in health care together as one team. As Penn State Health continues to evolve for the future, we are committed to hiring dedicated employees who are passionate about delivering the best possible support across our entire integrated health system.Within Penn State Health’s Shared Services Entity, we encourage our employees at every turn to continue their education and advancement. Numerous opportunities are available for professional development and career growth.YOU TAKE CARE OF THEM. WE’LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence – that’s Penn State Health. But what makes our healthcare award-winning? That’s all you.This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 7:30 AM and 4:30 PM, Eastern Standard Time, Monday through Friday, email [email protected] or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.Union: Non BargainedPosition Manager HR Service Operations - HR Total RewardsLocation US:PA:Hershey | Professional | Full TimeReq ID null