Reference #: 4556052
THE POSITION
Are you eager to take the next step in your professional career while providing valuable services to the residents of the Commonwealth of Pennsylvania? The Department of Revenue is seeking a Tax Examiner 1 who possesses a great deal of technical tax knowledge and experience to maximize productivity while reviewing, processing, and examining registration documents. Apply today to start a new and exciting chapter in your career with the Bureau Registration and Taxpayer Management!DESCRIPTION OF WORKAs a Tax Examiner 1, you will learn how to carefully research and review customer information in PATH (Pennsylvania Tax Hub), myPath (Pennsylvania Tax Hub), and other sources, such as the Department of State website for the purpose of merging and separating customers and tax accounts due to registration processing errors. This also includes examining customer financial information and additional functions within PATH to reverse and transfer payments and tax liabilities when merging and separating customer's business tax accounts. Effective communication is key in this position as you will be assisting taxpayers in creating login credentials for the purpose of registering for business tax accounts, filing returns or payments, updating customer information, and resetting passwords. Additional responsibilities include:
Creating and processing online business tax registration
Completing tasks that require manual attention and resolution such as correcting conversion ID numbers, updating customer demographic information, reopening business tax accounts, adding branch locations, resolving minor errors on tax returns, and resolving business tax registration suspensions received externally
Creating tax returns in PATH
Computing penalty and interest charges on delinquent taxpayers' account
Preparing and prepping daily mail, creating mail tickets, opening, sorting, and distributing mail, prepping, and scanning documentsIf you possess excellent interpersonal skills and have the ability to establish and maintain effective working relationships, we want you on our team!Interested in learning more? Additional details regarding this position can be found in the position description.Work Schedule and Additional Information:
Full-time employment
Work hours are 9:00 AM to 5:00 PM, Monday - Friday, with 30-minute lunch.
Telework: You may have the opportunity to work from home (telework) full-time, upon successful completion of in-office training. You will be required to report in-office one day per month. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
Salary:In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITYQUALIFICATIONS
Minimum Experience and Training Requirements:
Two years of general office work; or
An equivalent combination of experience and training.
Additional Requirements:
You must have customer service experience.
You must have experience handling of incoming and outgoing phone calls.
You must be able to perform essential job functions.
Legal Requirements:
This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have liv d, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.
How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspxand click the Veterans' Preference tab or contact us at [email protected].
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.