About LumenLumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.The RoleWe are seeking a visionary to lead our Transformation, Business Operations & PMO teams driving the operational excellence and rigor of our Product and Technology organization. Reporting directly to our Chief Technology and Product officer, this role is pivotal in driving strategic initiatives, aligning organizational priorities, and ensuring the seamless execution of transformative projects. The SVP of Transformation, Business Operations & PMO will be a key architect in shaping the future of our organization, fostering cross-functional collaboration, and steering the company towards its strategic objectives. The ideal candidate is a strategic leader with a proven ability to navigate complexity, balance competing priorities, and drive organizational performance in a dynamic environment while improving operational efficiency and alignment with the company’s strategic goals.The Main ResponsibilitiesIn this role you will be responsible for developing comprehensive and insightful board papers that effectively communicate strategic initiatives, operational performance, and transformation progress, ensuring clarity in both the written and verbal communicates related to the senior leadership team. You will leverage your robust business acumen and operational rigor to optimize resource utilization and drive cost efficiencies within complex organizational environments while employing your strategic mindset and excellent communication skills to navigate various complex environments both within Product and Technology and across Lumen more broadly. You will also lead in the planning, execution, and oversight of Product and Technology’s transformational projects, ensuring successful delivery through meticulous program management, stakeholder engagement, and continuous improvement practices.Strategic Leadership:
Lead the strategic prioritization process, ensuring alignment of the Product and Technology organization with company-wide goals both short and long term.
Develop and implement high-level strategic plans that integrate financial, resource, and business priorities, ensuring feasibility and alignment.
Collaborate with executive leadership to build consensus on organizational objectives and drive strategic initiatives.
Financial Stewardship:
Oversee the financial planning process in partnership with the Finance team, including forecasting, reporting, and budget management for both operational and capital expenditures.
Ensure optimal resource allocation and third-party spending, aligning investments with strategic priorities to maximize efficiency and impact.
Establish and track key performance indicators (KPIs) to measure the success of product and technology teams.
Operational Excellence:
Oversee the management of critical systems and tools, driving continuous improvement to enhance productivity, reporting accuracy, and strategic decision-making.
Lead the business process engineering team in designing and implementing future business and automation processes to support growth and innovation.
Ensure seamless product planning, operational efficiency, and cross-functional accountability throughout the end-to-end product lifecycle management process.
Transformation and Change Management:
Drive communication and change management efforts ensuring stakeholders are informed, aligned, and engaged during organizational transformations.
Represent the Product and Technology organization in broader corporate strategic initiatives, providing insights and recommendations to executive leadership.
Lead change management initiatives to ensure successful adoption of new processes, technologies, and ways of working
Program and Business Development:
Lead the core program management team, ensuring standards, methodologies, and best practices for consistent and successful project delivery.
Partner with Product, Sales, and Partner organizations to drive alignment and execution of business development initiatives, ensuring measurable impact.
What We Look For in a Candidate
15+ years of experience in a strategic leadership role within operations, program management, or business operations for a large, complex organization.
Expertise in strategic planning, financial planning, and budget management, including capital and operational expenditures.
Proven ability to manage and optimize tooling ecosystems and systems like Jira, Confluence, Power BI, or similar tools.
Strong background in business process engineering and designing automation frameworks.
A strategic thinker who can translate high-level goals into actionable plans while navigating complexity.
Exceptional communication and change management skills, with the ability to engage and align diverse stakeholders.
Demonstrated leadership and organizational skills, with experience managing and mentoring cross-functional teams.
Ability to represent a group in corporate-level strategic initiatives, driving alignment and measurable results.
Experience working at the intersection of business and technology, ensuring alignment between product development, technology capabilities, and market needs.
Proven track record of partnering with Product, Sales, and Partner teams to develop and operationalize revenue-generating initiatives.
Knowledge of operational frameworks such as OKRs, Agile methodologies, or Lean practices.
Understanding of validated design processes or revenue strategies in technology or SaaS environments.
Thrives in cross-functional environments, effectively balancing competing priorities and driving alignment.
Has a data-driven mindset, ensuring decisions and recommendations are grounded in clear metrics and analysis.
Operates with a growth & continuous improvement mindset
Experienced in building and managing high performing product teams, including hiring, talent development, coaching, and performance management
Strong collaborator with ability to drive alignment with outcome-oriented internal and external partners
CompensationThis information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.Location Based Pay Ranges$273,787 - $365,050 in all states.Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.Learn more about Lumen's:
Benefits (https://jobs.lumen.com/global/en/benefits-statement)
Bonus Structure
#LI-CE1Requisition #: 337529Background ScreeningIf you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Equal Employment OpportunitiesWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.DisclaimerThe job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.Application Deadline03/22/2025