Reference #: 4531121
THE POSITION
Would you like to investigate consumer complaints to determine company/producer compliance with existing statutes and regulations? The Pennsylvania Insurance Department is seeking a motivated professional for the position of Insurance Investigator 2. Within this role, you will have the opportunity to educate consumers and respond to inquires on matters relating to their insurance needs. Join our team of professionals and work with us to to protect Pennsylvania's insurance consumers.DESCRIPTION OF WORK
The Insurance Investigator 2 reviews and investigates complex consumer complaints in relation to life, health, disability, and/or property and casualty lines of insurance. Additionally, you will prepare detailed notes and written reports as necessary in response to complaints and inquires. Work involves the investigation of various types of insurance complaints and is performed independently with periodic reviews by the supervisor and/or the division manager. This position is responsible for handling numerous telephone calls and inquiries from the general public and licensees regarding various insurance regulations, statutes, adjudications and industry trends. The ideal candidate must be capable of effective oral communication, and when necessary prepare written responses in a timely and professional manner.Additional details regarding the duties of this position may be found in theposition description.Work Schedule and Additional Information:
Full-time employment.
Work hours are 8:00 am to 4:30 pm, Monday - Friday, with 60-minute lunch.
Telework: You may have the opportunity to work from home (telework) full-time, 1 day per month in the office. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
Salary:In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITYQUALIFICATIONS
Minimum Experience and Training Requirements:
One year as an Insurance Investigator 1; or
Seven years of experience as an insurance investigator, underwriter, agent, broker or claims adjuster. College level training may be substituted on a year-for-year basis for four years of the required experience; or
An equivalent combination of experience and training.Other Requirements:
You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
You must be able to perform essential job functions.How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.Veterans:
Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veteran ' Preference tab or contact us at [email protected] Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.EXAMINATION INFORMATIONCompleting the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).Your score is based on the detailed information you provide on your application and in response to the supplemental questions.Your score is valid for this specific posting only.You must provide complete and accurate information or:your score may be lower than deserved.you may be disqualified.You may only apply/test once for this posting.Your results will be provided via email.The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.