Help Desk Analyst II

Description We are in search of a skilled Help Desk Analyst II to join our team located in HARRISBURG, Pennsylvania. Your role will primarily involve handling help desk requests, managing technology standards, and assisting in staff technology on-boarding. This role offers a contract to permanent employment opportunity.Responsibilities: Efficiently handle helpdesk requests related to macOS, Microsoft365, collaboration software, and presentation systems. Ensure accurate documentation and resolution of helpdesk system requests. Manage compliance with security measures, hardware replacement cycles, and software licensing on all organization owned hardware. Assist with network troubleshooting and contribute to network repair and maintenance. Deploy computer systems as per requirement. Maintain technology standards and wiring consistency throughout the office. Handle internal and external mailing lists. Support in the management of Microsoft365. Assist in the on-boarding and training of staff in technology, and manage off-boarding processes. Regularly review and test backup systems, including data systems and backup generator. Liaise with PCADV vendors and sub-contractors, and work with vendors on warranty system repairs and new technology implementations. Participate in PCADV staff meetings and in-service trainings, and attend training on IT topics as needed or assigned. Requirements Proficiency in using and troubleshooting Mac Computers is required. Must possess strong knowledge of Microsoft software and operating systems. Experience with Active Directory is necessary for managing user accounts and access. Ability to support and troubleshoot Apple Devices, ensuring their seamless operation. Familiarity with Computer Hardware, with the ability to diagnose and resolve technical issues. Experience in deployments of software and hardware upgrades. Knowledge of Jamf Pro to manage and secure Apple devices is required. Proficiency in Mobile Device Management to ensure security and functionality of company mobile devices. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .