Job DescriptionDo you want to advance your career with the world’s first cloud company? Since 1998, Oracle NetSuite has been on a mission to deliver an agile, unified application suite that gives leaders a complete view into their business. Our team is growing, and we’re looking for people like you to help us make a global impact.As the leading cloud business system, NetSuite includes financials, inventory management, HR, professional services automation, commerce, and more. Tens of thousands of customers all over the world trust NetSuite to give their businesses the visibility, agility, and control needed to make data-informed decisions quickly.NetSuite is a place where you can build your career and have fun while doing so! We’re invested in our people, our customers, and the community. As part of Oracle, our benefits are second to none. Joining our passionate team means that you’re ready to take your career to the next level. With priceless learning opportunities, strong support, incredible innovation, and volunteer opportunities, NetSuite is committed to creating a workplace where everyone feels empowered and set up for success.Why Oracle NetSuite?One word - transformation.At Oracle NetSuite, we believe the cloud is here to stay and so do our 20,000+ customers. We believe businesses should not be bogged down by the overhead of bulky data centers and expensive personnel to run it all. Businesses need to be lean, efficient, and agile. Oracle NetSuite is truly redefining business around the globe by providing a cloud-based, unified system that delivers unprecedented capabilities to drive business forward. Founded in 1998 as the cloud applications pioneer, today Oracle’s NetSuite global business unit has transformed the business operations of our customers without the high costs and inefficiency of on-premise systems.Transform your career at Oracle NetSuiteAt Oracle NetSuite we work hard and we hire steadfast competitors. We hire individuals that are confident trail blazers. Oracle NetSuite employees take the hill, we prefer action over inaction, we are diligent in our mission and we pause only to celebrate our success. And we DO celebrate, because if you don’t have fun along the way, then what’s the point?The Advanced Customer Support team of Oracle NetSuite Professional Services is seeking a director-level consultant. This role requires proficiency and acuity working with C-Level executives and senior leaders (both internal and external) to foster mutual accountability and form a joint plan for success. ACS is an acknowledged authority within the Oracle NetSuite Global Business Unit (GBU), providing subject matter expertise and consulting services to the GBU’s largest, strategic and most challenging customers around the globe.Responsibilities include:
Advise and enable our customers on optimum approaches to complex challenges based on Best Practice and Industry trends. Serve as liaison on all things ERP to Go-To-Market, Engineering, Client Management, Sales, Consulting & Support organizations
Participate in the identification and documentation of customer’s NetSuite value gaps using our proprietary SuiteReview methodology
Participate in driving the approach to remediate gaps, and consensus with the Customer of same and work with customers to remediate highest priority gaps
Architect solutions for complex business requirements, which may include configuration and/or integration and/or technical components
Embrace leadership roles toward improvement of the team. Perform quality reviews of deliverables developed by other team members
Continue to increase product knowledge and pursue relevant certifications
Follow essential internal business processes aligned toward delighting our Customers
Renewals : Customer renewals for continued annual recurring revenue. Continued customer follow-up and interaction can help avoid last minute surprises
Lead continuous improvement initiatives across internal customer facing teams using solid understanding of the ERP business process domain, Customer requirements & expectations and Oracle + NetSuite’s ERP functionality
Promotes: Work closely with Account Management to promote Product and Service expansions to increase customer lifetime value (CLV) of our customers
Preferred Qualifications include:
8+ years of overall relevant domain experience in General Business, Manufacturing, Retail, Software, Services, or Technology vertical markets
Strong NetSuite ERP Financials solution implementation and/or administration experience - competing ERP offerings may be considered
Experience with defining requirements for complex customizations and/or integrations
Strong communication skills with sustained C-suite interactions
Ability to evolve and influence Customer business processes based on leading practices
Passion for driving Customer satisfaction
Project and/or team leadership experience
Finance and/or Accounting professional and/or academic background a plus
NetSuite ERP Consultant or other relevant product certifications are a plus
Ability to travel on a modest to moderate basis, as appropriate.
Career Level - IC5ResponsibilitiesAnalyzes business needs to help ensure Oracle solution meets the customer’s objectives by combining industry best practices, product knowledge, and business acumen. As a position of technical/professional influence, this individual frequently operates at the leading edge of technology. Recommends and justifies enhancements to Oracle products to meet very complex customer needs. Exercises creativity and independent judgment in developing methods, techniques, and evaluation criteria to deliver functional and technical expertise on a wide range of business and technology solutions. Leads experienced consulting teams on challenging projects; works on significant and unique issues. As a leader with vision and trusted advisor, effectively influences difficult decisions at the leadership-level of customer organizations. Enables business development efforts by providing subject matter expertise. Resolves very complex customer escalations. Drives customer process direction and decisions by providing domain leadership within relevant industries on end-to-end enterprise solutions. Creates new solution sets based on assessment of industry needs, market demands and knowledge of competitive product offerings.10+ years of experience relevant to this position including 5 years of consulting experience. Management or team leadership experience preferred. Undergraduate degree or equivalent experience preferred. Product or technical expertise relevant to practice focus. Ability to lead large teams. Strong influencing and negotiation skills. Ability to travel as needed.Disclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Range and benefit information provided in this posting are specific to the stated locations onlyCanada: Hiring Range from $116,300 to $254,000 CAD per annumUS: Hiring Range: from $120,100 to $251,600 per annum. May be eligible for bonus, equity, and compensation deferral.Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
This job requires proficiency in the English language. Oracle is a global company with operations in dozens of countries around the world and our teams, including the team this position is part of, are comprised of individuals located in various jurisdictions. As is required of employees in all jobs at Oracle in North America, candidates for this position are required to understand, and communicate, in English so that in the course of performing their work, they can interact with teammates in other locations who are not fluent in the French language.About UsAs a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Which includes being a United States Affirmative Action Employer