Vacancy caducado!
- Manage Help Desk tickets in a timely manner
- Respond to customer issues via phone, email and computer chat and follow-up with customers to ensure issues are resolved
- Responsible for answering calls and emailing for the customers
- Document customer interactions
- Resolve customer reported issues
- Escalate unresolved issues to the next Tier
- Install, make changes and repair computer hardware and software
- Monitor and respond quickly to incoming requests related to IT issues.
- Maintain computer systems and act as support if any system goes down.
- Assist with onboarding and offboarding of new or outgoing users.
- Install, configure, maintain and upgrade PC software.
- Experience working in a help desk environment
- Experience Working with the call center active
- Must be able to pass a background check
- Proficiency with Windows, Linux, and IOS computers
- Excellent oral and written communication skills
- Expert level skills in the network system
Vacancy caducado!