It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Corporate OverviewIn today’s cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective.And we are just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you are helping to:
Build and enhance our proven security platform
Blend innovation and speed in a constantly evolving cloud environment
Analyze new threats and offer deep insight through data-driven intel
Collaborate with customers to help solve their toughest security challenges
We are devoted to helping our customers protect their greatest assets and biggest security risk: their people. That is why we are a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.The RoleWe are looking for a Digital Program Manager to join our new and rapidly growing Digital CS team. As automation and AI capabilities advance, digital is the fastest growing area of Customer Success and is at the heart of Proofpoint’s CS strategy in 2025. We are using data to serve customers with timely, in-the-moment information to guide them towards maximizing the value they derive from our partnership. You will be taking ownership of our digital strategy for Proofpoint’s Data Loss Prevention product suite, worth $400M in ARR. The customer journeys and communication strategies you design will help customers to adopt best practices, understand the value they’ve received & gain visibility into our roadmap innovations. All of these outreaches have an end goal of increasing renewal and expansion rates.This is a highly strategic position with an opportunity to be at the heart of building something new & working with a broad set of cross functional leaders.Your day-to-day
Partner with an array of leaders within your product set to curate priorities for outreach, based on latest themes within the customer base
Use this information to design complex customer journey maps, leaning on automation to guide customers seamlessly through their experience with Proofpoint
Configure and deploy these campaigns in our CS CRM platform (Totango), in partnership with our CS operations team
Constantly test, measure and iterate on your touchpoints to maximize efficacy over time
Ensure enablement and alignment with key account teams, including sales, SE, high touch CSMs, TAMs and others
Be at the forefront of implementing technology enhancements & building processes to drive the team forward beyond the immediate remit of your product set
What you bring to the team
A highly ambitious attitude
A self-starter, full of new ideas and ready to get stuck in
World class communication skills, both in verbal and in writing
Highly data driven, with a base level understanding of concepts in digital CS like A/B testing
Technically astute, able to grasp complex cyber-security products and concepts. Prior experience in cyber is a big plus
Experience working in a fast paced, high-growth B2B SaaS technology environment
A unique experience that you believe is relevant and an advantage. Every individual is different, and we embrace that
Why ProofpointProtecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We are a customer-focused and driven-to-win organization with leading-edge products—and many exciting reasons to join our team. We believe in hiring the best, the brightest and cultivating a culture of collaboration and appreciation.We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.To view additional awards, please visit www.proofpoint.com/us/news#awardsProofpoint thrives on the invaluable contributions of our diverse workforce, which encompasses a kaleidoscope of lived experiences, thoughts, perspectives, and professional expertise. We attribute much of our success to our people, who are at the core of our organization and embody our people-centric ethos.We hire the most innovative minds globally to safeguard our customers’ sensitive data and intellectual property. Our talented workforce develops and leverages our advanced technology, combining their expertise to provide comprehensive protection against threat actors and mitigate the risks posed by both malicious and negligent employees.Cyberattacks have the potential to disrupt access to vital resources such as energy, water, transportation, healthcare, and financial services. At Proofpoint, our dedicated team works tirelessly to ensure world-class cyber resilience, protecting approximately 8,000 enterprise customers worldwide.We are committed to creating a diverse, equitable, and inclusive environment. We work every day to ensure that our employees feel that they are in a community that celebrates their unique identity, cultivates their sense of belonging, and invests in their professional growth. We have 9 employee-led employee inclusion groups which help support both employees and our organization by providing opportunities to network, discuss career and cultural development and uplift the corporate culture to create a more inclusive workplace.At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:
Build and enhance our proven security platform
Blend innovation and speed in a constantly evolving cloud architecture
Analyze new threats and offer deep insight through data-driven intel
Collaborate with customers to help solve their toughest security challenges
We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.