Reference #: 5000975094906
Administrative AssistantELWYN
JOB DESCRIPTIONJOB NO.: 668BH SERVICE AREA: Adult Behavioral Health
JOB TITLE:Administrative Site Coordinator PROGRAM/DEPT: Dauphin County Community Residential
Rehabilitation (CRR)
GRADE: 10 FLSA STATUS: Non-ExemptPOSITION SUMMARY: This position provides primary support to the Adult Residential Behavioral Health Services (ARBHS) program in Dauphin County. Tasks include providing clerical support, performing general administrative functions, and coordinating office meetings and operations to secure efficiency and compliance to program and organizational standards.DUTIES AND RESPONSIBILITIES:
Provide a welcoming environment, including but not limited to, answering all calls professionally, and timely, greeting each visitor and staff member with openness
Receive and direct all incoming calls in a patient, professional and courteous manner
Answer questions efficiently and direct or transfer to appropriate person as needed
Report any repairs or maintenance issues to supervisor and submit work orders and invoices for building maintenance and repairs, keep track of routine maintenance work
Open and sort all mail coming into the program office
Create/complete various types of correspondence as required, including but not limited to reminder letters, discharge letters, faxes, releases of information, medical records requests, coordinate with case managers to schedule team meetings
Maintain program calendar, communicate effectively with team regarding calendar events
Create/update records on Elwyn electronic health records including, but not limited to daily census, and other data as required
Manage insurance paperwork for the program office, with tasks including but not limited to ensuring all consents, releases of information, and resident rights are up to date
File documents, both paper and electronic, using established office practices and maintain filing system
Maintain updated email distribution lists to ensure delivery of email communications to appropriate parties
Arrange meetings by scheduling appropriate meeting times
Take notes during staff meetings and provide minutes as needed
Order, inventory, and maintain office and other supplies/requisitions for the program, monitor supplies to know when to reorder, keep track of emergency food and water supplies
Contact Information Technology (IT) service desk on behalf of staff and center, to address any technological issues, including but not limited to telephones, computers, networking, multifunction printers, etc.
Perform other duties as assignedIMMEDIATE SUPERVISOR: Unit or Program DirectorDIRECT REPORTS: NoneCONTACTS: Elwyn staff, parents, other community-based programs, provider agency representatives, community behavioral health staff, other community agency representativesEDUCATION/EXPERIENCE/SKILLS REQUIREMENTS:
High school diploma or equivalent; Associate Degree or specialized training in administrative/office work preferred
Two (2) years' experience in an administrative setting required, experience in a corporate/administrative setting preferred
Demonstrated ability to work effectively as part of a team
Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities
Demonstrated strong attention to detail
Demonstrated strong time management and organizational skills
Demonstrate the ability to recommend decisions in cooperation with the direct supervision
Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions
Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills and strong organizational skills
Demonstrated intermediate experience with Microsoft Office applications, including Word, Excel, Outlook; Elwyn electronic health records system, electronic billing systems and Microsoft PowerPo nt
Experience using/knowledge of Electronic Health Record (EHR) / Electronic Medical Record (EMR) preferredPHYSICAL DEMANDS/ENVIRONMENTAL PROFILE: See Physical Demands Checklist below which represents the general physical demands and environment conditions to which the employee holding this position must meet, in addition to the duties and responsibilities listed above, to successfully perform the essential functions of this job. Elwyn will engage otherwise qualified candidates for this position whose disabilities may require reasonable accommodations to enable an individual to perform the essential functions.Elwyn reserves the right to revise or change job duties and responsibilities as needed. This job description is not intended to be an all-inclusive statement of duties and responsibilities of the job nor does it constitute a written or implied contract.
Part-timeElwyn is an Equal Opportunity Employer. EOE AA M/F/Vet/DisabilityWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.