Job Family: SalesReq ID: 407797Customer Support SpecialistPosition OverviewThe Customer Support Specialist role is a vital part of our customer service team, ensuring the highest level of satisfaction for our customers and channel partners. You will handle end to end inquiries, resolve issues, and provide exceptional support to our valued channel partners via, e-mail, phone, and CHAT. Each individual team member is responsible for a list of channel partners.Inquiries would include, but are not limited to, change orders, expedites, providing status updates on deliveries and tracking information. Additional tasks would be monitoring and processing customer invoices via web-based portals, and assist resolving any invoicing discrepancies or disputes related to those invoices.Customer Support SpecialistThis position will be remote/hybrid in Harleysville, PARole Description
Respond to customer/channel partner inquires via phone, email, and chat promptly/professionally.
Distribute, execute and resolve cases in case management tool, SieSales, which may include.
Pricing and Availability
Product information or directing customers to appropriate parties.
Order Status/Order Inquiries such as change requests, cancellations, or expedite requests.
Post-sales support with activities such as RMAs or RECO requests
Initiate Debit or credit requests to resolve discrepancies with the billing process.
Oversee and process the invoicing of orders via selected customer web-based portals.
You will win us over by having the following qualifications:Basic Qualifications
5+ years of experience as a customer service representative or order entry
Associate degree in business, supply chain management or another related field or equivalent in work experience
Proficiency in Microsoft Office Suite
Preferred Qualifications
SAP Knowledge
SieSales or equivalent CRM tool experience
You will benefit from:
Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be located here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $45,400 - $84,300.00. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.Create a better #TomorrowWithUs.About Siemens:We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.Our Commitment to Diversity, Equity, and Inclusion:We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here (https://www.siemens.com/us/en/company/environmental-society-governance/diversity.html) .Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.#LI-JK1Equal Employment Opportunity StatementSiemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .Pay Transparency Non-Discrimination ProvisionSiemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf) .California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. To learn more, click here (https://new.siemens.com/us/en/general/legal/us-internet-privacy-notice-state-rights.html) .