Customer Service Representative

Customer Service Representative Onsite - near Hanover, PADescription:A customer service assistant is the primary point of contact between a business and its customers. If customers want to place an order, find information, get advice, return a purchase or make a complaint, they will invariably talk to a customer service assistant.This role is responsible for weekly settlement of all Company owned and IDP (Independent DSD Partners) routes on a weekly basis. Responsible for customer service tasks such as answering phone calls and emails from IDPs. This role is also responsible for in-depth audits when warranted to combat theft and inaccuracies. Performs data tasks related to IDP settlements and day-to-day tasks that ensure effective account management of account collections and payments. Document call details into Service Now and call volume can range to 30-50 calls a day - must be willing and able to keep up with that volume!Hours:Monday - Friday7:30-4 or 8-4:30Skills:Customer service, Customer supportTop Skills Details:Customer service,Customer supportAdditional Skills & Qualifications:The candidate does not require a degree, ideally they want to see 3 years of corp. customer service experience.They will be handling 50 calls a day from IDP business partners.They will be using Excel - basics spreadsheets and formulas. Will train on the SAP pieces experience.About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.