Help Desk Analyst II

Description We are offering a long-term contract employment opportunity for a Help Desk Analyst II based in Fort Washington, Pennsylvania. This role functions within the mortgage and credit industry, providing support to both internal and external customers in a high call volume environment. As a Help Desk Analyst II, you will be assisting with various tasks related to desktop support, ensuring smooth operations and resolution of customer inquiries.Responsibilities: Assisting with the conversion of employees from Resurgent to NewRez Providing support in a high call volume environment, addressing and resolving queries efficiently Delivering high-quality support to both internal and external customers Utilizing your skills in desktop support to troubleshoot and resolve technical issues Monitoring customer accounts and taking appropriate action when necessary Ensuring accurate customer credit records are maintained Processing customer credit applications with accuracy and efficiency Working collaboratively within the team to maintain smooth operations. Requirements The applicant must possess a minimum of a High School Diploma or equivalent educational qualification. Must have knowledge and previous experience in Desktop Support. Strong problem-solving skills and the ability to troubleshoot technical issues effectively are necessary. The candidate must demonstrate excellent communication skills, both verbal and written. Must be able to multitask and handle multiple help desk requests simultaneously. Should have a good understanding of various operating systems, hardware, and software applications. The applicant must be able to work in a team and collaborate effectively with other team members. Should exhibit strong organizational skills and the ability to prioritize tasks effectively. The candidate should be able to work independently and take initiative in resolving help desk issues. Must be able to provide excellent customer service to users, ensuring their technical issues are resolved in a timely manner. Should be willing to continuously learn and stay updated on the latest technology trends and updates. The candidate should be flexible to work in shifts or provide on-call support if required. Should be able to maintain confidentiality and adhere to company's data privacy policies. Experience in ITIL framework or other IT service management frameworks would be a plus. The candidate must have a professional and positive attitude towards work. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .