The primary purpose of this role is to ensure the accurate and timely distribution of all RRD material to residents in an efficient and safe manner. This position is responsible for selecting, orientating, and monitoring the performance of independent verifiers and maintaining good business relationships with the distribution carriers.
 KEY DUTIES/RESPONSIBILITIESAccountable for dispatching and assigning independent verifiers based on client demands and service requirements.Safe driving of own vehicle for inspection of routes and product specifications.Communicate accurate information of route information including time of delivery, quality of delivery and any independent verifier issues.Assist independent verifiers with coaching, route mapping questions, schedule changes, product information and on time deliveries.Perform route inspection including product checks in assigned areas, as well as manage independent contractor performance or navigation tracking, as needed.Ensure that any complaints received related to, and product delivery receives prompt attention and resolve.Receive, investigate, and review complaints to maintain excellent customer service to both clients and residents.Review scheduled services and to make recommendations as to how cost could be reduced, or timeliness improved. Successfully select, contract, orientate and monitor the performance of independent verifiers to ensure all deliveries are made in accordance with the terms of our contract.Develop and maintain good rapport with independent verifiers towards achieving on time delivery goals and reduction of complaints.  Respond to critical vendor scheduling changes as assigned, taking appropriate measures to ensure delivery best practices are adhered to. Maintenance and updates to various software including but not limited to: PCD ACCESS, MS Office, delivery tracking software.Maintains updated, organized paper files on customer accounts including contracts. Communicate findings of delivery complaints to team members including but not limited to resident complaints, client complaints and non-delivery complaints.Assist PCD administration with mapping and maintaining good delivery route descriptions and detours.