Job Details

ID #51830533
Estado Pennsylvania
Ciudad Enola
Full-time
Salario USD TBD TBD
Fuente Members 1st Federal Credit Union
Showed 2024-06-04
Fecha 2024-06-04
Fecha tope 2024-08-03
Categoría Etcétera
Crear un currículum vítae
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Collections Adjustment Counselor I (PC 1955)

Pennsylvania, Enola, 17025 Enola USA
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Reference #: 51216750-e20e-4071-8451-4f79e680e488

DescriptionWelcome! You made it to the job description page!

At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE>me. To be sure you align with our company mission, vision, values and culture reference the information below.

Company Culture is at Our Core

If there is one concept, we want you to understand about us, it is this. WE. It is a simple little word but means everything here. We think as one. One faM1ly. One community. One place where everyone belongs. Everything we do is in the best interest of all of us.

What WE Believe

Our Missions: WE serve our members, associates, and communities through support, empowerment, and meaningful relationships.

Our Vision: WE are growing our faM1ly by delivering everything they need to live well financially, through all life's moments and milestones.

Our Values: WE deliver unparalleled experiences through a culture of WE. WE > me. WE are servant leaders- at work and in the communities we serve. WE are financially safe and sound stewards of members dollars. WE are faM1ly.

Company Perks: Quick Reference

Competitive compensation with career growth opportunities, job security, annual increases and bonus potential

Nationally recognized 401K with up to 10% company match that helps you prepare for your future

A multitude of benefits and incentives to stay mentally and physically healthy

Associate Tuition Assistance - WE may help cover the cost for your continuing education courses or degree

Affordable cost sharing arrangement for three different medical plans, dental plan and vision plan

11 paid holidays and plenty of paid time off for life, vacations, staycations, and rest

WE commit to providing a healthy work/life balance - to support all the other parts of life that are important to you

WE cover visits to our confidential Employee Assistant Program for many difficult situations that life may throw your way

With faM1ly always in our forefront, we offer Paid Parental Leave (for both mothers and fathers) to help support your time off to bond with your new child

Make an impact through volunteering with one of our local charities or enjoy networking with our members at a local community event

WE provide a strong commitment to our associates with our dedication to providing professional development, leadership training & coaching opportunities

Opportunities to plan events, enhance recognition programs, network, and connect with other associates (both virtually and in-person) by joining or leading one of our four established Associate Resources Groups (ARGs)

Women in Leadership

Diversity, Inclusion and Belonging

Care Connections

PEER (Peer Experience, Engagement and Recognition)

Mandatory fun? Yes, please. Enjoy team building, special events, and our faM1ly atmosphere

Join a company that grows with you - personally and professionally.

This is an on-site position at our Headquarters building in Enola, PA with the potential to work in a hybrid capacity after 6 months of employment.

The purpose of the Adjustment Counselor I is to collect assigned delinquent loans to minimize losses to the credit union and to assist members in meeting their financial obligations. This position is an entry level position and is responsible for the cost management related to the assigned delinquent accounts and the collection of delinquent loans and credit card balances. Some of creativity, data analysis and problem-solving skills are required in order to effectively solve collection issues.

With minimal budgetary responsibilities, the Adjustment Counselor I will perform a variety of basic loan and credit card collection services, demonstrates teamwork and assists the department with other assignments as requested. This position has moderate supervision of work and determines collectability of assigned acc unts, follows-up with members regarding payment arrangements, makes recommendations to management regarding repossessions, sale of collateral and charge-offs, maintains delinquent loan files, works cooperatively with team members to accomplish work, and performs account adjustments, re-writes and extensions when needed.

EDUCATION:

General and business knowledge equivalent to a high school diploma

EXPERIENCE:

0-3 year of related experience in collections 1 year of specialized training

SKILLS:

Decision making requires the ability to choose from options outline in established procedures

Normal courtesy and tact

Strong communication, interpersonal and persuasion skills

Advanced analytical and problem-solving skills

In-depth working knowledge of collections theory, industry practices and credit union policies

Familiarity with PCs and applicable software

PREFERENCES:

None

CORE COMPETENCIES:

Effective knowledge

Accountability and self-management

Teamwork and leadership

Communication

Innovation and problem-solving

WORKING CONDITIONS/PHYSICAL DEMANDS:

Ability to communicate effectively in English, both orally and in writing

Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading

Ability to sit for extended time periods

Sufficient manual skill for operation of PC keyboard and other standard office equipment

Ability to travel, including occasional overnight travel

Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects

#LI-DS1The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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