Reference #: 1601
OverviewWhen you join the Members 1st team, you become part of something much bigger than a credit union. You become part of our faM1ly, a tight-knit bunch with big dreams and even bigger values. It is an exciting time for us as we continue to grow, and we hope that you will choose to grow along with us. Wanting the absolute best for our associates means more than just competitive pay. It means fantastic healthcare, paid benefits, opportunities for professional advancement and work-life balance - and best of all, a place where you are accepted and respected for your individuality.
ResponsibilitiesThe purpose of the Card Services Manager position is to provide direction and leadership to the Card Services Team and manages all operations related to debit and credit card services. This position ensures efficient, effective, professional service to our members. This role has budgetary responsibility, has limited supervision of daily work, and requires complex analytical skills to perform essential job functions.
The Card Services Manager is responsible for managing the Credit Union's debit and credit card programs, managing the Credit Union's card services team, providing operational and administrative support for assigned functions and programs, and managing department talent. This includes, but is not limited to, developing, implementing, and maintaining card services policies and procedures for debit and credit card processing, overseeing card activities, issuance, and reissuances, resolving special card related issues, acting as SEG contacts, and managing vendor card relationships. This role also manages the call center staffing schedule, implements card program changes, ensures compliance with relevant legal and internal policy rules and regulations, prepares reports and KPI's. The Card Services Manager also is required to select, coach, develop and retain top department talent.SKILLS
Advanced analytical, problem-solving, and critical thinking skills
Strong skills and managerial knowledge of credit and debit card networks and processors
Skills and in-depth knowledge of federal and state regulations governing debit/credit card programs
Advanced skills in personal Computer Operations; Microsoft Office applications including but not limited to: Word, Excel, PowerPoint and Outlook.
Partner with vendors to develop enhancements and execute efficiencies to improve member experiences
Manage Card Portfolio Inventory, Procurement, Purging and Fulfillment activities
Communicates and collaborates with leadership to provide operational leadership, from strategic decision making to project planning and execution, to ensure products and processes are reviewed and align with the overall credit union strategy
Knowledge of all regulations affecting card operations and processing including but not limited to Regulation, E, Regulation Z and the Card ActCOMPETENCIES
Effective knowledge
Accountability and self-management
Teamwork and leadership
Communication
Innovation and problem-solvingWORKING CONDITIONS/PHYSICAL DEMANDS
Ability to communicate effectively in English, both orally and in writing
Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
Ability to sit for extended time periods
Sufficient manual skill for operation of PC keyboard and other standard office equipment
Ability to travel, including occasional overnight travel
Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects
Qualifications3-5 years of related experience
Does this position require a valid Drivers License?NoEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities