Manager, Client Services (Virtual) - R-117253DESCRIPTION/RESPONSIBILITIES:
Job Classification:
Operations - Insurance OperationsThe current EWA for this position is Fully Virtual. While this position does not require your on-site presence on a regular basis, depending on business preferences, there may be occasions where you are required to be on-site at a Prudential office.Frontline Leader accountable for individual and team performanceProvides primary management support and leadership oversight of Billing team (including monthly 1:1s, performance evaluations, tracking and monitoring results, etc.)
Direct accountability for operational outcomes and experiences (Prudential and Accenture team)
Evaluation and general oversight of workflow to ensure service commitments are met
Primary point of contact for Billing-related escalations when leadership involvement needed
Identify and implement process improvements to simplify or enhance customer and associate experience, create efficiencies and improve outcomes
Provides the coaching and development needed to create a capable, motivated, highly engaged and empowered team
General oversight of control partner activities such as audits, regulatory changes, department of insurance inquiries, etc
Create and maintain a dynamic team culture through employee engagement and proactive initiatives
Partner with Onboarding, Underwriting, and Technology teams to improve Billing administration, supporting projects when neededKey Mindsets & Behaviors:
Collaborative: Proactively partners across GI (Distribution, Onboarding, Customer Excellence) in pursuit of consistent and quality customer experience
Change Management: Promotes a culture of continuous improvement and drives team to deliver innovative process enhancements
Problem Solving and Analytical Skills: Root cause validation and solution development
Customer Focused: Passionate about customers and shaping the experience while delivering business outcomesPrudential welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply.What we offer you:
Market competitive base salaries, with a yearly bonus potential at every level
Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave
Retirement plans:
401(k) plan with company match (up to 4%)
Company-funded pension plan
Wellness Programs to help you achieve your wellbeing goals, including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
Tuition Assistance to help finance traditional college enrollment toward obtaining an approved degree, many accredited certificate programs, and industry designations.
Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.To find out more about our Total Reward package, see our Total Rewards Brochure. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.#LI-MG1Note: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $99,300.00 to $147,700.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Roles may also be eligible for additional compensation and/or benefits. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if ny, depends on various factors including, without limitation, individual and organizational performance. In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.The Prudential Insurance Company of America, Newark, NJ and its affiliates.Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at [email protected] for more information about doing business with Prudential.PEOPLE WITH DISABILITIES:
If you need an accommodation to complete the application process, which may include an assessment, please email [email protected] note that the above email is solely for individuals with disabilities requesting an accommodation. If you are experiencing a technical issue with your application or an assessment, please email [email protected] to request assistance.