Vacancy caducado!
An
OSA II (On Site Administrator) job in Danville PA is available courtesy of Modis Engineering.$15 - $19.23 per hour DOQ.Position will be at least partially remote during pandemic and will be fully on-site as soon as pandemic allows.RESPONSIBILITIES:- Replace Consumables, as needed, at each Device location and ensure that adequate Consumables are available at the Customer Site;
- Clear paper jams;
- Assist Customer with an overview of the Device functionality;
- Coordinate with client regarding Device and client Branded Software Support Service calls;
- Report any occurrences of Customer dissatisfaction to the appropriate Delivery Management Service resource;
- Assist in the collection of usage pages for Devices when required;
- Provide initial troubleshooting for Device problems or perform spare Device replacements;
- Perform maintenance on Devices as directed by the appropriate Delivery Management Service resource;
- Provide end-user training as defined in the Agreement;
- Utilize web-based software to manage the Fleet which may include proactive monitoring through Web Jetadmin, updating site maps provided after the Discovery and Design Assessment Service and initiating Device related trouble tickets into the Customer supplied ticketing system;
- Track usage/activities at the Customer Site(s);
- Manage utilization of On-Site spare Device inventory when required under the applicable SSOW;
- Perform copy orders and distribution Services, if Copy Center Services are included in the applicable SSOW; and
- Coordinate with third party supplier(s) to obtain status for third party supplier(s) provided equipment.
- Hands-on technical experience in order to handle first-level troubleshooting of printer issues, and to perform some basic maintenance.
- Computer/internet skills so that they can handle the administrative parts of the job, in terms of fleet tracking, basic Excel, etc.
- Communication and interpersonal skills; this is a hospital environment and will be working in some areas that are sensitive and also dealing with a variety of people.
Vacancy caducado!