Job Details

ID #53597751
Estado Pennsylvania
Ciudad Cranberrytwp
Full-time
Salario USD TBD TBD
Fuente MSA Safety Inc.
Showed 2025-03-08
Fecha 2025-03-08
Fecha tope 2025-05-07
Categoría Etcétera
Crear un currículum vítae
Aplica ya

Customer Service Associate

Pennsylvania, Cranberrytwp 00000 Cranberrytwp USA
Aplica ya

MSA, The Safety CompanyCustomer Service AssociateUS-PA-Cranberry TwpRequisition ID: 2025-8677

Type: Full-Time

# of Openings: 1

Category: Customer ServiceResponsibilities1st Shift - Monday through FridayHybrid Opportunity - This role would require you to be on-site and able to work hybrid after a period of training time.$19.00-$20.00/hrMSA Safety in Cranberry Township, PA is seeking an energetic individual to join our team as a Customer Service Associate to input orders, support our customers and to create and ensure a positive customer experience. If this sounds like an exciting opportunity, then we want to hear from you. Duties and Responsibilities:

Fulfill order entry transactions following departmental processes.

Answer inbound and initiate outbound customer calls.

Build knowledge of all major product groups to properly support customer contacts.

Resolve customer issues and inquiries efficiently and effectively.

Process credit requests, resolve mis-shipments and provide proof of deliveries.

Provide customer support while expertly navigating between multiple computer sessions.

Resolve or investigate adequately before appropriately escalating calls to the next level.

QualificationsSpecial knowledge, skills and abilities required:

Strong verbal and written communication skills.

Proficient in active listening to fully understand our customers' needs.

Excellent computer skills, including Microsoft Office.

Expertise in handling multiple tasks in high-volume, fast-paced work environment.

Proven ability to approach any change or new situation with a positive attitude.

Demonstrated ability to prioritize tasks to complete them in a timely and accurate manner, with supervision as needed.

Preferred:

Experience with Office 365, Salesforce, SAP, Esker.

Experience in order management systems.

Education and experience required:

High school diploma or equivalent.

Preferred:

Associates degree.

1 year of experience in Customer Service and its related tasks.

SAP Order Management experience.

#LI-KH2#LI-HYBRIDMSA is committed to the principles of equal employment opportunity and to providing a workplace that is free from unlawful discrimination. As such, it is MSA's policy not to discriminate against any employee or applicant for employment on the basis of the person's age, color, creed, disability, ethnicity, race, religion, gender, marital status, sex, sexual orientation, gender identity, national origin, citizenship status, veteran's status, genetic information, political affiliation, disabling condition, or any other category protected by applicable federal, state, or local law. MSA also makes reasonable accommodations for individuals with disabilities who are otherwise qualified to perform a job unless such accommodations would impose an undue hardship.If you are an individual with a disability and need an accommodation to assist you in navigating this career site, let us know.Contact Us MSA is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans.PI263957536

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