MSA, The Safety Company CRM Business Process Manager US-PA-Cranberry Twp Requisition ID: 2024-7936 Type: Full-Time # of Openings: 1 Category: Customer Marketing OverviewAre you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.Are you in? Read on for more details about this particular role.ResponsibilitiesDesign and implement business processes.
Work with business stakeholders to
identify
and translate the business needs into detailed product requirements and use cases.
Analyzes user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow
and scheduling limitations.
Facilitate stakeholders and solution providers in building detailed designs, as well as execution of solutions that manage the entire customer relationship process including but not limited to, to execute business strategy:
Lead acquisition.
Identifying prospects
Managing the sales leads pipeline and opportunity details, forecasting.
Call and activity tracking, etc.
Connectivity to other reporting tools and transactional systems.
Develop and maintain functional requirements documentation.
Manage verification of project deliverables
Ensure project measurements and metrics align with MSA strategic plans.
Be a change agent with the organization.
Evangelize the new processes, procedures, and technologies to assist with change management.
Build strong relationships with power users within business functions.
Regularly communicate with internal/external stakeholders
Align business process measurement to support business strategy.
Oversee the collection of data to evaluate operational difficulties and make recommendations to solve problems.
Provide KPI reporting (scorecards, summaries, dashboards, presentations, flowcharts, etc.) to deliver strategic business information and support data driven decision-making.
Develop deep understanding of MSA's customer-facing and supporting business processes.
Participate in process discovery and design activities.
Conducts root cause and determine acceptable solutions for simple business issues.
Participate in fit gap analysis of existing processes and user requirements.
Define and document business processes for hand off to business stakeholders.
Build skill set with key business process technologies.
Participate in business platform User groups.
Identify opportunities for and complete business platform training to continually enhance skill set.
Create and maintain learning resources and deliver training related to business platforms.
Contribute to building MSA's CRM Center of Excellence with learning paths, development suggestions, and mentorship.
Qualifications
Special knowledge, skills and abilities required:
Team player with a collaborative work style.
Clear, concise, and professional communication skills.
Proficiency in working virtually and leading meetings and working sessions.
Efficiency in planning and organizing own work and guiding others.
Education and experience required:
This position is available at four different career levels based upon experience, education, etc.
Level I
1-2 years of experience in marketing, sales, or business administration.
1-2 years of previous business process requirements gathering; developing and delivering end user training and reporting/analytics experience.
Familiarity with key customer related IT systems (ERP, Data Warehous Equal Employment Opportunity/M/F/disability/protected veteran status PI238516589