Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!Allied Universal® is hiring a Director, Client Retention Strategy. The Director of Client Retention Strategy will be responsible for leading efforts for our United States and Canada client retention strategy. The Director will work to develop and implement new strategy and processes, manage retention activities, and directly engage with select clients. The Director will report to our Chief Client Officer, while working closely with our Chief Administrative Officer and Regional Leadership.RESPONSIBILITIES:
Develop and continuously improve our client retention strategy, including use of our business intelligence tools, internal call cadence, Accounts In Jeopardy (AIJ) tracking, rebid process, and our ongoing client engagement
Improve and manage a tracker for senior executive leadership to engage with select clients
Create and implement a process for our nine (9) Regional Rebid Specialists to follow when identifying clients that may be towards the end of their contract cycle or identify an opportunity to extend/renew a current contract
Attend weekly Accounts in Jeopardy (AIJ) calls to identify and implement areas of opportunity in service improvement action plans
Work with regional leaders to identify issues and challenges that put the business at risk, then identify opportunities to drive service excellence that can be implemented in those regions
QUALIFICATIONS:
Bachelor’s degree in Business, Economics, or related field
Minimum of five (5) years of project management and process enhancement, or related experience
Experience overseeing innovation strategy with internal and external team members, positioning the company to grow and lead industry standards
Proficient in Microsoft Excel and data analytics skills
Ability to conceptualize, communicate, plan, influence, and implement initiatives
Adaptability to changing circumstances and ability to solve practical problems, dealing with a variety of concrete variables in situations where only limited standardization exists
BONUS QUALIFICATIONS (NOT REQUIRED):
Experience managing client retention
Experience working in the service Industry
BENEFITS:
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
#LI-JS2Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.comIf you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.comIf you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .Location: United States-Pennsylvania-ConshohockenJob Category: Management