Medical Information (MI) is a global customer-focused group that provides a scientific service for responding to unsolicited medical inquiries regarding Pfizer products. Key expectations for this role include executing core MI science-related activities for a designated portfolio by leveraging expertise with MI science skills in ensuring the delivery of high quality medical and scientific information to health professionals, patients, and external organizations, as well as contributing to MI initiatives with Business Unit(s), Product/Therapy Area Team(s), and other platform functions in support of departmental and company objectives. The scope of responsibilities will include Local, Regional (above country) and Global elements. Additionally, a Manager, Medical Information Scientist is expected to actively contribute to relatively complex projects/initiatives.ROLE RESPONSIBILITIESCore MI Scientific Services
Proficiency with MI science skills and subject matter on responsible product(s) and associated therapeutic area(s).
Leads medical to medical and medical to patient exchanges in response to unsolicited medical inquiries on Pfizer medicines and vaccines using expertise with MI science skills in defining the research question, researching the relevant topics, evaluating the evidence, and synthesizing it to deliver high quality medical and scientific information.
Manages escalated (high complexity) unsolicited medical inquiries from HCPs in real time as required, facilitating direct scientific peer-to-peer customer interactions via phone or preferred channel.
Authors and maintains accurate and fair balanced scientific content collections for designated portfolio in accordance with MI standards and prevailing regulations.
Ensures the availability, accuracy, and maintenance of medical content on digital MI, medical and other self-service platforms.
May contribute to MI global product teams in the development of global MI scientific response documents
Contributes to launch preparedness in Medical Information for applicable products/major indications from a scientific content perspective. o
Works closely with Business Partners and Global MI content hubs in ensuring the development and/or localization of scientific content for Pfizer's digital ecosystem under the GLocal model. o
Collaborates with MI Customer Engagement team to enable launch excellence.
Support the development and delivery of product training and resources for the MI Customer Engagement contact center to ensure unsolicited medical questions are readily answered by the contact center.
Qualifications:
Life science graduate preferred. PharmD, BS in Pharmacy, or MD/DO strongly preferred. Degrees from other medical disciplines also considered
Min 1-3 years of Medical Information experience preferred
Candidates with pertinent industry-related experience and/or post-graduate specialty/residency are desirable
Demonstrates effective relationship management and customer orientation
Purpose Blueprint Contributions
Analyzes customer insights to shape the strategy and development of Pfizer MI scientific content & tools in support of product launches, market events and HCP & patient needs.
Provides insights to Medical & Commercial teams to inform Go-To-Market plans.
Exhibits an understanding of the customer journey to MI and contributes to the content strategy in ensuring relevant content is created, maintained, and pushed to customers preferred MI channels (IVR, websites, contact center etc.) in a timely manner.
External & Internal Stakeholder Engagement
Contributes to awareness of MI content and channels through partnerships centered around customer access with external and internal stakeholders.
Facilitates key scientific conventions/congresses participation in meeting preparation activities, management of MI booths during congresses and post-congress involvement with cross-functional teams.
Accountability & Leadership
Makes recommendations on medical topics to be addressed by MI content libraries for designated products, based on knowledge of product and customer needs.
Leads issue resolution related to the day-to-day work, proposes recommendations, and drives implementation of required changes.
Actively participates on Regional and/or Global projects/initiatives that have an impact beyond the function and/or the country.
Maintains compliance with local, regional, and global Standard Operating Procedures, Work Instructions, training requirements and local laws and regulations. o
Provides an MI perspective on the development and revision of SOPs, Work Instructions, and local Job Aids as necessary.
Supports audit and inspection preparation and readiness activities as needed.
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTSFlexibility to work some early morning or late evening hours to accommodate global/regional teleconferences/meetings. May require travel for regional or internal stakeholder meetings, or scientific congress support.Work Location: On-PremiseThe annual base salary for this position ranges from $99,900.00 to $166,500.00. In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 15.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.Relocation assistance may be available based on business needs and/or eligibility.Sunshine ActPfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.EEO & Employment EligibilityPfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.Medical