OverviewAllied Wire and Cable (AWC), a GCG Company , is currently seeking Customer Service Representatives to join our Customer Success team!Do you thrive in a fast-paced, business-to-business environment where collaboration and communication are keys to success? Do you take pride in delivering exceptional customer experiences? If so, AWC's Customer Success team could be your next career home!As an AWC Customer Service Rep, you will work collaboratively with internal partners to provide a best-in-class support for customers across the division . You will onboard new customers and manage day-to-day customer activities such as customer orders, presale inquiries and post-sale transactions to ensure customer satisfaction .If you are looking for an opportunity to apply your excellent customer service and communication skills and exceptional order management capabilities, apply now!What you'll do
Onboard all new customers
Respond to all customer inquiries with a sense of urgency and first contact resolution Runs order reports and works with customers to manage appropriate expectations and proactively resolve problems
Actively participate in opportunities to improve individual knowledge of the company, products, markets, and systems
Use continuous improvement methodology and internal and external resources to enhance customer experience and drive process efficiency
Proactively collaborate with other team members to provide support and share information to ensure daily tasks are completed and both customer and business needs are achieved
Work toward and contributes to the success of all individual and team goals/metrics
Support phone coverage as needed
Perform other duties
What you'll bring
1 year+ of Customer Service experience in any industry
High School Degree or Equivalent required; Bachelor’s Degree preferred
Proficiency with the Microsoft Office suite
Ability to work effectively under pressure in a deadline driven environment
Professional verbal and written communication and listening skills
Ability to communicate with a diverse population of people
Ability to work in a team environment
Ability to think critically and analyze issues based on data
What we offer
Competitive annual salary and performance incentive
Robust and affordable benefits options, including medical, dental, vision, life insurance, short and long-term disability insurance, and more
PTO plan with company paid holidays
401K with employer contribution
An employee-centric company that values and truly appreciates our most important asset: You!
About Allied Wire & Cable (AWC)Allied Wire & Cable was founded in 1987 and acquired by GCG in 2021. We are a market-leading, value-added distributor of wire and cable-based connectivity and industrial automation solutions. We proudly serve the industrial OEM, factory automation, communications, and building technology markets.About GCGAt GCG, We Make Connections Possible through a nationwide network of facilities providing the wire, cable, automation and associated products that ensure connections among families and friends, co-workers and customers, and the industrial equipment used across the country. Serving a wide variety of industries, our experienced teams are Service-oriented, Responsive, and Values-Focused .GCG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.These duties and responsibilities listed above are judged to be "essential functions" in terms of the Americans With Disabilities Act, or ADA. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Furthermore, the above statements are intended to describe the general nature and level of work being performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed by such a person.#LI-Hybrid#LI-AS1Job Locations US-PA-Collegeville | US-WI-PewaukeeID 2024-1394Category Customer Service/SupportPosition Type Regular Full-Time