Reference #: 96d97771-064f-45ed-9d2f-01c47c5ee209
DescriptionNorthwest Assistant Managers support managers in leading the office and team in areas of customer experience, production and sales, community relations and operations. This position assists with leading the office team and achieving the overall sales performance goals of the office.
Essential Functions
Responsible for leading the team members of the office
Resolve or escalate issues referred by the office team
Help facilitate team meetings/huddles
Assist with implementation of Northwest's strategic business plan and marketing initiatives
Maintain community presence and involvement
Communicate with customers to recognize cross-selling opportunities
Educate and/or refer Northwest solutions that meet our customer/client needs through the Northwest 360 model - bank, borrow, invest, and insure
Contribute to the overall sales performance of the office team
Originate and process consumer loan requests
Review and coach to the Northwest scorecard to ensure office goals are achieved
Supervise and guide the office's success of operations and audit goals
Perform all retail office responsibilities as needed
Conduct in person and outbound business calls/referrals for acquisitions and retention
Able to work evening hours and weekends as scheduled or assigned
Oversee onboarding of new and existing customers/clients
Onboard and supervise training of new employeesAdditional Essential Functions
Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipmentAdditional Responsibilities
Complete other duties and special projects as requested by managementSafety and Health for Supervisors without Direct Reports
Discourage any unsafe work habits by setting a good example for employees by following the required safe work practices as indicated by the safety and loss prevention program
Consistently and fairly enforce safe work practices
Ensure that each employee knows what to do in the event of an emergencyQUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education
High School Diploma or equivalentWork Experience
Banking or retail experience
2 - 6 years Sales experience
Customer Service experience
2 - 6 years Supervisory experienceGeneral Employee Knowledge, Skills, and Abilities
Ability to establish effective working relationships among team members and participate in solving problems and making decisions
Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areasAdditional Knowledge, Skills and Abilities
Knowledge of all job related operating systems including Teller, Platform, and Lending SystemsThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of anoth r employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities