Supervisor-Patient AccessLocation: WellSpan Health, Chambersburg, PASchedule: Full TimeGeneral SummarySupervises the day-to-day operations of their assigned Patient Access department. Monitors and supervises the department specific workflows in accordance with organizational policy. Monitors and supervises the work activity of assigned staff.Duties and ResponsibilitiesEssential Functions:
Ensures that the department functions run efficiently and effectively by overseeing day to day functions, scheduling staff and expediting problems.
Ensures accurate financial and demographic information has been obtained and properly entered into the appropriate records.
Coordinates with medical/clinical and administrative staff to ensure appropriate arrival, registration, and pre-service responsibilities of patients and compliance with third party payers and other regulations are complete.
Supervises Patient Access department responsibilities.
Develops, revises, and maintains area specific policies and procedures, evaluates and monitors goals and objectives, promotes LDMS standards for process improvement and quality assessments, and monitors safety, environmental and infection control standards.
Promotes the active engagement of all employees and supports recognition of staff accomplishments.
Investigates and follows up on SRS/CRS and reports from patients and department concerns, auditing when necessary.
Oversees the reporting process for their assigned Patient Access department. Resolves errors, exceptions and unreconciled items promptly.
Plans, conducts and supervises assigned projects.
Common Expectations:
Selects, trains/orients, assigns staff, evaluates performance on a monthly/quarterly and annual basis, prepares and/or assists with work schedules, provides training and continuing education of staff and initiates/makes recommendations for personnel actions.
Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
Attends meetings as required.
Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
Required for All Jobs:
Performs other related duties as identified.
WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.
WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.Physical Demands:
Standing - Occasionally
Walking - Occasionally
Sitting - Frequently
Reaching - Rarely
Talking - Frequently
Hearing - Frequently
Repetitive Motions - Occasionally
Eye/Hand/Foot Coordination - Occasionally
Working Environment:
Occupational Hazards - Occasionally
QualificationsMinimum Education:
High School Diploma or GED Required
Work Experience:
2 years Supervisory experience. Required
Knowledge, Skills, and Abilities:
Excellent communication, interpersonal, supervisory and computer skills.
Apply NowYou’re unique and you belong here.At WellSpan Health, we are committed to treating all applicants fairly and equitably, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email [email protected]. We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us.WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.