Are you ready to make a difference while building your career? We are seeing a large influx of requests for
our services and are looking for motivated individuals to join our team as Full-Time Customer Service
Representatives. Whether you work out of our local office or from the comfort of your home, you’ll play a
key role in helping our customers protect their families and elevate their experience with us.
Who Will Love This Job:
An Advocate: You thrive on engaging with customers, always going the extra mile to help them
succeed.
A Problem Solver: You get creative with solutions, using available resources to resolve
challenges.
A Wordsmith: You communicate clearly, concisely, and with a friendly, professional tone.
A Helper: You’re patient and kind, crafting a positive experience with every customer interaction.
An Efficient Worker: You juggle priorities like a pro, staying organized and on top of things.
A Great Teammate: You bring ideas to the table and support your colleagues’ success.
What You’ll Do:
Serve as the first point of contact for all support communications – primarily through email and
live chat – answering questions, providing assistance, troubleshooting issues, and routing
product feedback.
Handle ongoing customer issues and raise escalations as needed, ensuring timely follow-up and
satisfactory resolution.
Help keep internal and customer-facing support documentation up-to-date.
Build scalable customer resources to address common questions and issues.
Demonstrate perseverance when resolving customer requests and always maintain
professionalism.
Continuously learn and share knowledge with your team.
Prior experience handling technical solutions through chat and email is a plus!
What We’re Looking For:
An aptitude for clear communication and problem-solving.
Excellent written and verbal communication skills.
Customer service experience or soft sales experience is a plus.
A positive attitude and a desire to learn and grow.
Strong organizational skills and the ability to handle multiple tasks at once.
Benefits:
Weekly pay plus performance bonuses.
Comprehensive benefits including Health, Life, and Retirement plans.
Flexible work schedule – work from home or from our local office!
A merit-based promotion structure, with opportunities to advance into team management roles.
If you’re passionate about providing exceptional service and helping customers, we’d love to hear from
you. Apply today and join a team that’s dedicated to making a difference!